Navy Cash Standard Operating Procedures - Financial Management ...

(1) When ACH transactions are returned from an individual’s home bank or creditunion account. Reasons for returned transactions include: nonsufficient funds (NSF), closedaccount, invalid account information, etc.(2) As a result of debit card purchases or ATM withdrawals ashore when there arenot sufficient funds in a cardholder’s Navy Cash (strip) account. Possible causes includemerchant holds, merchant without online authorization capability, transaction below merchantfloor limit, network unavailable, etc.(3) When cardholders use their Navy Cash debit feature ashore, either to get cash atan ATM or to purchase something at a restaurant or store, the new balance in their Navy Cashaccounts will be reflected ashore immediately, but won’t be reflected on the ship until the nextend-of-day processing is completed between ship and shore. If they get back to the ship andcheck their Navy Cash account balance before this processing is completed, the K80 CashlessATM will show their old balance not their new balance. If they transfer money to their chipbased on their old balance.c. Timeline for Collecting on a Negative Account Balance(1) The Disbursing Officer will review the Negative Balance Report and theReturned Items Detail Report on a daily basis and immediately notify in writing any cardholderwho appears on the report, for example, via e-mail (include the cardholder’s chain of commandfor second and third occurrences).(2) Once notified, the cardholder shall report to the Disbursing Officer within twoworking days to establish how the cardholder’s Navy Cash balance will be restored to $0 orgreater. Options for clearing a negative account balance are detailed below.(3) The Disbursing Officer shall collect the amount of the negative balance within10 working days after the date of receipt of the initial negative balance report. A pay checkage(DS01) shall be applied to a cardholder’s pay account if no response is received from thecardholder within the prescribed period. The Company Code for Navy Cash is D411179.(4) The Disbursing Officer should recommend any disciplinary action considerednecessary through the cardholder’s chain of command within five working days of receipt of thepertinent Negative Balance Report.d. All authorized military personnel who request Navy Cash privileges and enroll inNavy Cash consent in writing, using the Navy Cash enrollment form, to immediate collectionagainst their pay for the face value of or resulting negative Navy Cash account balance due theU.S. Treasury funds pool from all dishonored transactions. With this procedure, dishonoredtransactions will not become a delinquent debt; therefore, there is no authority to assess a servicecharge (see reference (a) Chapter 4).e. The are several options available to clear a negative account balance:(1) The member may ask to settle the indebtedness by providing a check or cash tothe Disbursing Officer. The Disbursing Officer can forward those funds to the Treasury FinancialAgent, JP Morgan Chase, by mailing or overnighting (e.g., by FEDEX, UPS, etc.) a U.S.Treasury check, along with a list of the member(s) and the amount(s) that are covered by thatcheck, to the following address:NC SOP Ver 1.12 x-Appendices.doc K-5 17-Aug-07