Navy Cash Standard Operating Procedures - Financial Management ...

Working Draft(g) The Disbursing Officer selects the correct card in the “Cards Found”window, selects the “active” status in the “Report Card Status” window, and clicks “Update CardStatus” to initiate the change in card status.(h) The new Permanent Navy Cash card is now active and immediately usableon the ship. Since the active status of the card will not be reported to the TFA until the next endof-dayprocessing is initiated, the card will not be usable ashore until the end-of-day processingbetween the ship and the shore is completed.b. Reporting Permanent and Temporary Cards Lost, Stolen, Damaged, or Canceled(1) Lost, Stolen, or Damaged Cards. If a cardholder’s Navy Cash card is lost,stolen, or damaged, he or she must report to the disbursing office immediately so that the statusof the old card can be reported appropriately as “Lost”, “Stolen”, or “Damaged” and a new cardcan be issued.(2) Canceled Cards. If a cardholder is being discharged from the Navy or MarineCorps (see paragraph 8.4.20) or no longer desires to have a Navy / Marine Cash account or issimply turning in a temporary card in order to pick up a new permanent card, he or she mustreport to the disbursing office to turn in and cancel his or her card.(a) Prior to reporting to the disbursing office, cardholders being dischargedfrom the service or otherwise closing their Navy/Marine Cash accounts should move all thefunds on their Navy / Marine Cash cards from the chip (electronic purse) and the strip (Navy/Marine Cash account) back to their home bank or credit union accounts using the K80 CashlessATM. Alternatively, they may move all the funds on the strip to the chip and “cash out” the chipat the disbursing office in accordance with paragraph 8.4.9.(b) For cardholders being discharged or closing their accounts, the DisbursingOfficer must first verify that their Navy / Marine Cash card is empty before changing the cardstatus to “Canceled”. For cardholders turning in a temporary card in order to pick up a newpermanent card, the system will automatically start a chip-to-Navy Cash transfer on the ship torestore the value on the chip (see below and paragraph 8.4.16.a.(2) above).(3) The Disbursing Officer clicks on the “Change Card Status” link in the NavyCash application.(a)Card Info” button.(4) If the card is presentThe Disbursing Officer inserts the card into the K22 and clicks on the “Get(b) The Navy Cash application brings up the card ID number(s) and associatedinformation. The cardholder’s name is displayed but cannot be modified. After verifying thecardholder’s identity and ownership of the card, the Disbursing Officer selects the correct card inthe “Cards Found” window, selects the correct card status in the “Report Card Status” window,and clicks “Update Card Status” to initiate the change in card status.(c) If the card’s status is being changed to “Canceled”, the system willautomatically start a chip to Navy / Marine Cash (strip) transfer. This allows the system to movethe exact amount on the chip to the individual’s Navy / Marine Cash account on the ship. TheNC SOP Ver 1.12 Chpt 8 Disbursing.doc 8-39 16-Aug-07