Navy Cash Standard Operating Procedures - Financial Management ...

Working Draftc. Cardholder Request(1) If Navy Cash cardholders need to update their Navy Cash account information,for example, to change a bank or credit union account or update an e-mail address, they can callthe CSC directly or through the GDSC. The customer service representative will ask them aseries of questions to verify their identity before they update their accounts.(2) If cardholders don’t have access to a phone, they can e-mail their updaterequests to the CSC. To verify their identity, cardholders should include their e-mail address, thelast four digits of their SSN, their mother’s maiden name, and their birth date (mm/dd only) intheir e-mail request. If this information is included in the initial e-mail, a cardholder’s requestcan be addressed much more quickly, without additional e-mail traffic. Cardholders will receiveconfirmation via e-mail from the CSC when their accounts have been updated.(3) Cardholders should never include either their full SSN or their PIN.(4) If cardholders want to change the bank or credit union account informationassociated with their Navy Cash account, they must fax, e-mail an image of, or mail a copy of acancelled check or deposit slip to the CSC. If cardholders are unable to do this, then thedisbursing office needs to handle these changes through the disbursing web site or the NavyCash application.d. Disbursing Office Request(1) A cardholder’s Navy Cash account information can also be updated by theDisbursing Officer or authorized Disbursing Clerk, who may contact the CSC using the phone, e-mail, or Navy Cash disbursing web site. Guidelines for using the disbursing web site areincluded at Appendix E.(2) If cardholders want to change the bank or credit union account informationassociated with their Navy Cash account, they should report to the disbursing office. TheDisbursing Officer shall verify the ABA routing number and account number for the newaccount.(3) If the request is sent via e-mail, any material containing personal informationwill be written in a Word document and require a password in order to be viewed. Theseprocedures must be followed to protect private information exchanged with the CSC. Theseinterim procedures will remain in effect until the account update function is incorporated withinthe Navy Cash application.(4) Navy Cash will provide each ship’s disbursing office with a password that isspecific to the ship.(5) E-mail requests will be sent to navycashcenter@ezpaymt.com with thepassword-protected Word document as an attachment.(6) The CSC will process the e-mail as necessary and send an e-mail response witha password-protected Word document as an attachment if needed.(7) To password protect a Word document:(a)Open the document.NC SOP Ver 1.12 Chpt 8 Disbursing.doc 8-152 16-Aug-07