Navy Cash Standard Operating Procedures - Financial Management ...

Working Draftwithin five minutes, and, if the card is inserted into a K22 or CAD, the device will lock the cardfrom further use and actually render the chip permanently unusable.(7) Since the hotlisted status of the card is not “reported” to the TFA until the nextend-of-day processing is initiated from the ship, the Disbursing Officer must also notify theNavy Cash Customer Service Center that the card has been hotlisted. A telephone call is thepreferred way to notify the Customer Service Center, but e-mail notification is also acceptable.(8) To issue a replacement card, the Disbursing Officer then clicks on the “AssignReplacement Card” link in the Navy Cash application, which is described in paragraph 8.4.19.c. Visitor Cards(1) Reporting Lost, Stolen, or Damaged Visitor Cards(a) If a cardholder’s Navy Cash visitor card is lost, stolen, or damaged, he orshe must report to the disbursing office immediately so that the status of the old card can bereported appropriately as “Lost”, “Stolen”, or “Damaged”, any unused value remaining on thecard can be restored, and a new card can be issued.(b) The Disbursing Officer must enter thevisitor card sequence number, which is printed on the lowerright of the back of the card, and click the “Card Search”button in order for the system to bring up the correct card in the“Cards Found” window. If the card is lost or stolen, and thecardholder has not recorded the card number, the DisbursingOfficer can refer to the Navy Cash Card Issue Log (seeparagraph 8.3.1). The log contains the last four digits of thecard number for temporary and permanent cards and the entirecard sequence number for visitor cards.(c) After verifying the cardholder’s identity and ownership of the card (refer tothe Navy Cash Card Issue Log), the Disbursing Officer selects the correct card in the “CardsFound” window, selects the correct card status in the “Report Card Status” window, and clicks“Update Card Status” to initiate the change in card status.(d) Visitor cards are not normally canceled but should be cashed out and turnedin to disbursing when the visitor departs so that they can be reissued to another visitor.(2) Restoring Value on Lost, Stolen, or Damaged Visitor Cards(a) Because a Navy Cash Visitor Card is anonymous and does not have a Navy /Marine Cash account associated with it, the funds that were on the chip cannot be movedautomatically from the chip to a Navy / Marine Cash strip account. There are three optionsavailable to retrieve funds from the visitor card.(b) For each of these options, the Disbursing Officer must first change the cardstatus of the “old” visitor card to “Lost”, “Stolen”, or “Damaged” as appropriate (see above).(c) Move Funds to Disbursing Office Navy Cash (Strip) Account. TheDisbursing Officer must provide the CSC the visitor card sequence number (from the lower rightcorner of the back of the card or from the Navy Cash Card Issue Log). The CSC can then debitthe chip and credit the Disbursing Office Navy Cash (strip) merchant account. After the nextNC SOP Ver 1.12 Chpt 8 Disbursing.doc 8-41 16-Aug-07