Navy Cash Standard Operating Procedures - Financial Management ...

Working Drafte. After verifying ownership of the Navy Cash card, the Disbursing Officer selects thecorrect card, instructs the cardholder to insert the card into the K22, and clicks the “Submit”button to initiate unblocking the card.f. The cardholder then follows instructions presented on the K22.g. Successful unblocking of the card will be indicated on the Navy Cash applicationscreen. When a blocked card is inserted, the K22 may display the error codes “CardBlockedR09” or “Card BlockedR09A”. R09 is displayed the first time a blocked card is insertedinto a K22, and R09A is displayed each subsequent time the card is inserted. Experience hasshown that, when the error codes R09 or R09A are encountered, several unblock attempts maybe required to successfully unblock the card. Disbursing personnel should attempt to unblock acard several times before deciding to replace the card.h. If a cardholder entered his or her PIN incorrectly ten or more times prior to bringing itto the disbursing office to be unblocked, the card becomes permanently blocked and must bereplaced as discussed in paragraph 8.4.19. If the K22 displays the error code “UnusableCardR7”, the card is permanently blocked, cannot be unblocked, and must be replaced.NC SOP Ver 1.12 Chpt 8 Disbursing.doc 8-44 16-Aug-07