Navy Cash Standard Operating Procedures - Financial Management ...

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Neither does Navy Cash eliminate the need for maintaining existing money-handling proceduresfor contingency operations in the unlikely event that Navy Cash experiences a catastrophicfailure and ceases to function.2. NAME OF PREPARING ORGANIZATIONNaval Supply Systems Command, Navy Family Support Mechanicsburg, Navy CashProgram Office (NAVSUP NFS 56).3. EXPECTED LIFE OF THE STANDARD OPERATING PROCEDUREThis SOP is effective throughout the life of the Navy Cash Financial System or as long as thesystem remains installed on board ship. Ultimately, these procedures will be incorporated intoexisting Navy publications and instructions that govern the various functional processes affectedby Navy Cash, e.g., DOD FMR Vol. 5, NAVSUP Publications P485, P486, and P487. The NavyCash Financial System SOP has been assigned NAVSUP Publication Number 727.4. ROLES, RESPONSIBILITIES, AND AUTHORITYa. Program Director (SUP NFS 56) Marlene HigginsTel: (717) 605-5187e-mail: marlene.higgins@navy.milb. Program Manager (SUP NFS 56J) Dan OlsonTel: (717) 605-7579e-mail: daniel.c.olson@navy.milc. Operations Manager (SUP NFS 56B) Diane FitzpatrickTel: (717) 605-7005e-mail: diane fitzpatrick@navy.mild. Logistics Manager (SUP NFS 56P) Edie JohnstonTel: (717) 605-2771e-mail: edie.johnston@navy.mile. Fleet Support Group Norfolk Bill FreemanTel: (757) 443-1189e-mail: william.r.freeman@navy.milDKC Gerardo GuillermoTel: (757) 443-1203e-mail: gerardo.guillermo@navy.milf. Fleet Support Group San Diego Arsenio “RC” VergaraTel: (619) 556-6493e-mail: arsenio.vergara@navy.milDKCS Delsol CabreraTel: (619) 556-1671e-mail: delsol.cabrera@navy.milNC SOP Ver 1.12 Chpt 1 Overview.doc 1-4 10-Aug-07
g. NEXCOM Ship’s Store Program Mr. Charles H. VaughanTel: (757) 502-7474e-mail: charles_vaughan@nexweb.orgMr. Gene HoffmanTel: (757) 502-7472e-mail: gene_hoffman@nexweb.orgh. Fleet Assistance Teams Refer to NAVSUP P487, paragraph 1004, fortelephone numbers and e-mail addresses forship’s store teams in each geographical area.i. System Support U.S. Treasury Financial Agent,JPMorgan Chase Bank, N.A.Hotline Number/Customer Service Center:j. Global Distance Support Center (GDSC)For Card Holders:1 (866) 3NAVYCASH1 (866) 362-8922Web site: www.navycash.come-mail: navycash@ezpaymt.comFor Disbursing Offices:1 (866) 6NAVYCASH1 (866) 662-8922Web site: www.navycashcenter.come-mail: navycashcenter@ezpaymt.comnavycashfin@ezpaymt.com (EOM only)Fax:1 (866) CHASE011 (866) 242-7301The Navy Cash Customer Service Center can also be reached through the GDSC, which isalso known as “One Touch”. The telephone numbers for the GDSC are:Commercial: 1 (877) 4-1-TOUCH Cardholders:1 (877) 418-6824 Press 4, then 5, then 2DSN: 510 4-2-TOUCH Disbursing / Merchants:510 428-6824 Press 4, then 5, then 3The 1-877 number should be used for worldwide toll-free access from the United States,Japan, Germany, England, Italy, and Spain from activities ashore or ships in port and can be usedwhen aboard ships at sea that have the capability and connectivity.NC SOP Ver 1.12 Chpt 1 Overview.doc 1-5 10-Aug-07
Page 1 and 2: NAVSUP Publication 727Navy Cash ®
Page 3 and 4: NAVSUP Publication 727Navy Cash ®
Page 5 and 6: RECORD OF CHANGESVERSIONNUMBEREFFEC
Page 7 and 8: VERSIONNUMBEREFFECTIVEDATECHANGE DE
Page 15 and 16: ContentsChapter 1 Navy Cash Overvie
Page 17 and 18: Chapter 4 Private Messes ..........
Page 19 and 20: 5.11 Contingency Operations........
Page 21 and 22: 7.8.2 Monthly Merchant Sales Summar
Page 23 and 24: 8.4.36 Access Editor-Access Control
Page 25 and 26: Appendix E Disbursing Web Site—ww
Page 27 and 28: Chapter 1Navy Cash ® Overview1.1 R
Page 29: 1. The cluster server itself consis
Page 33 and 34: DDEDDSDFASDISBODMMDOD FMRDSIDSNDSSN
Page 35 and 36: SIMASODASOPSPOSSACSSECSSNSSPNTFATYC
Page 37 and 38: 3. NORMAL ENROLLMENTAfter the initi
Page 39 and 40: other personnel who make repeated t
Page 41 and 42: Room /GuestRetailVending Payment Ty
Page 43 and 44: ut the funds won’t be available a
Page 45 and 46: 1.10 Web and Telephone Purchases Us
Page 47 and 48: Chapter 2K22 and K80 Operating Proc
Page 49 and 50: (b) The operator enters his or her
Page 51 and 52: c. Download of Sales Transactions f
Page 53 and 54: (6) Terminal ID — A 16-digit numb
Page 55 and 56: (5) K22 asks user to select which m
Page 57 and 58: 2.3.5 K22 ScreensThe K22 screen can
Page 59 and 60: . Set Terminal ID. The next require
Page 61 and 62: e. Terminal ID Entry: If Terminal I
Page 63 and 64: a. Merchant Entry Screens. When fir
Page 65 and 66: 0 Press a Function Key1 2 3 Before
Page 67 and 68: 0 Current Amount1 xxxxx.xx2 Enter n
Page 69 and 70: c. Basic Operation Screens. The K22
Page 71 and 72: d. Purchase and Card Entry Screens.
Page 73 and 74: 0 1 2 $ xxxxx.xx3 Enter AmountOnce
Page 75 and 76: i. Purchase Confirmation Screens. I
Page 77 and 78: j. Diagnostic Screens. While in the
Page 79 and 80: . Card Entry0 Please Insert1 Navy C
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0 Withdraw $ 10.5312 Confirm OK=Yes
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e. Error Screens.0 Transaction Canc
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2.4 K80 Cashless Automated Teller M
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. Boot Up Screens and Error Screens
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0 Change Terminal1 Identification?2
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Chapter 3General Mess3.1 Background
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2. A K22 Point Of Sale (POS) device
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(3) The cruise coordinator represen
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procedure to perform the refund tra
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paragraph 3.6), there are two prima
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5. The FSO will maintain monthly re
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3.13 General Mess Reports and Forms
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3.13.3 Daily Transaction Detail Rep
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3.13.5 Daily Reconciliation Workshe
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Chapter 4Private Messes4.1 Backgrou
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notation is required to distinguish
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a. The K22 Point-Of-Sale (POS) devi
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d. The treasurer keys the mess bill
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4.8.2 AshoreAshore, the treasurer u
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d. Each day, the treasurer/operator
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Control Log must be adjusted to ref
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of the general mess, an operator ca
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4.17.2 Monthly Merchant Sales Summa
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4.17.4 Monthly Transaction Detail R
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4.17.6 Daily/Monthly Reconciliation
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Chapter 5MWR5.1 Background ........
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slight delay in actual deposits is
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transfer from the MWR fund Navy Cas
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EOD batch and completion of the rou
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5.12 MWR Reports (examples)In Navy
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5.12.3 Daily Transaction Detail Rep
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5.12.5 Merchant Settlement ReportRu
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Chapter 6Post Office6.1 Background.
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d. All USPS Postal Money Orders wil
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(6) Wait for the process to finish,
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6.11 Post Office Forms and Reports
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6.11.2 Daily ReportIn Navy Cash, al
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6.11.4 Merchant Settlement ReportRu
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Chapter 7Ship’s Store7.1 Backgrou
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7.1 BackgroundThis chapter describe
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c. Navy Cash ProceduresTo properly
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(5) All completed transactions are
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(UTC)). The total of the SS-141s wi
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file.d. All reports must be signed
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a. Adding a New Vending Machine and
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Disbursing Officer or Sales Officer
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completed between ship and shore. S
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7.6.6 End of the Accounting PeriodA
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7.7.3 CAD Failure.a. Troubleshootin
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7.8.2 Monthly Merchant Sales Summar
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7.8.4 Vending Machine Daily Transac
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7.8.6 Sample Foreign Concessionaire
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Working DraftChapter 8Disbursing an
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Working Draft8.4.27 Safe Bank Trans
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Working Draft8.15.11 Bulk Card Log.
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Working Draft8.1 Backgrounda. This
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Working Draft8.2.3 Navy Cash Card L
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Working Draftdate in each cardholde
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Working Draft8.3.2 Replenishing Nav
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Working Draft8.4 Navy Cash Applicat
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Working Draft8.4.6 Closing the Navy
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Working Draft• Funds Transfer to
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Working Drafttransaction will be re
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Working Draft(2) The Disbursing Off
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Working Draft(6) Miscellaneous Refu
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Working Draft(3) Automated Chip-to-
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Working Draftb. Bulk Refunds consis
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Working Draft8.4.13 Deposit Cash or
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Working Draft8.4.14 Daily Cash Tran
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Working DraftNC SOP Ver 1.12 Chpt 8
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Working Draftf. If a card is blocke
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Working Draft(g) The Disbursing Off
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Working Draftwithin five minutes, a
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Working Draft8.4.17 Unblock Carda.
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Working Draft8.4.18 Card Reporta. T
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Working Draft8.4.19 Assign Replacem
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Working Draft(3) If a visitor card
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Working Draftcredit union account r
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Working DraftCash accounts and canc
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Working DraftDK1 Curt MapleAnne Map
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Working Drafte. Enroll Without a Te
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Working Draftc. Account information
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Working Draft0,1,2,3 Number of ACH
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Working Draft8.4.23 Note Maintenanc
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Working Draftd. “View Disbursing
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Working Draft(b) When viewing a not
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Working Draftbeen received by the s
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Working Draftminimal user requireme
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Working DraftNOTE: K22s operating i
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Working Draftdeposited at the end o
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Working Draft(3) Merchant Settlemen
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Working DraftReport Purpose Sort Ca
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Working Draftwill be displayed. ROM
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Working Draft8.4.27 Safe Bank Trans
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8.4.28 Operator ID MaintenanceWorki
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Working Draft8.4.29 Vending and Shi
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Working Draft(c) The Disbursing Off
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Working Draftwill be prompted to ve
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Working Draft(5) After all the vend
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Working Draft(b) In the second samp
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Working Draftnecessary (see paragra
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Working DraftNC SOP Ver 1.12 Chpt 8
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Working Draft8.4.32 View Disk Usage
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Working Draft(1) PRNOC is used for
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Working Draftb. Marine Corps Option
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Working Draft(8) The TFA will credi
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Working DraftDisbursing Officer sho
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Working Draftcardholder SPO informa
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Working DraftLevel 1Disbursing Offi
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Working DraftNOTE: User names are a
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Working Draft(6) Reset Password. To
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Working Draft(b) Click on the “Ad
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Working Draft(b) Overage. The total
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Working DraftReference Explanation
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Working Draftvending machine to an
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Working DraftUnblocking Access to H
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Working Draftday period. The Fraud
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Working Draftinclude new or updated
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Working DraftFigure 1. End-of-Month
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Working Drafte. Prior to preparing
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Working Draft04 = Food Service coll
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Working DraftSAMPLE DD 2657 DATED 2
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Working DraftSAMPLE DD 2657 DATED 2
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Working Draft8.10.2 Schedule of Dep
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Working Draft8.10.3 SF 1219a. Once
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Working DraftSAMPLE SF 1219PAGE 2NC
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Working Draft(2) For most installat
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Working Draftc. Cardholder Request(
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Working Draft8.15 Sample Disbursing
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Working Draft8.15.2 Sample Disbursi
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Working Draft8.15.3 Sample Letter o
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Working DraftNavy Cash and ROM II T
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Working Draft8.15.6 Daily Negative
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8.15.8 Disbursing Accountability Su
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8.15.10 Daily Cash Transaction Ledg
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8.15.12 Card Issue LogNAVY CASH CAR
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TasksSOPReferenceYesNoAre refunds b
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8.15.15 Navy Cash Refund ChitNAVY/M
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8.15.17 Navy Cash Payroll Report
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8.15.19 Daily Blocked Account Repor
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8.15.21 Return Codes and Notificati
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8.15.22 The $25 Vending “Counter
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8.15.24 Cash Verification Team Navy
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8.15.25 Navy Cash Trouble Call Work
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NC SOP Ver 1.12 x-Appendices.doc ii
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A.2 Merchant CardsFor vending opera
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j. Step 10. Repeat Phase 2 Steps 7
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f. Configure the K22. ROM II and Na
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K22 Configuration Settings Workshee
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e. Configure the NavyCash Proxy to
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Account SummaryShows a Summary ofPa
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NC SOP Ver 1.12 x-Appendices.doc D-
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Secondary LoginProvides Access toNa
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Navy Assign LocationAssigns Cardhol
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Card SearchProvides Ability to Loca
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NC SOP Ver 1.12 x-Appendices.doc E-
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NC SOP Ver 1.12 x-Appendices.doc F-
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Block 7. Military Branch (Organizat
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Cambodia ..........................
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Tokelau ...........................
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NC SOP Ver 1.12 x-Appendices.doc F-
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NC SOP Ver 1.12 x-Appendices.doc G-
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3. PRE-ENROLLMENT PROCEDURESa. Hold
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5. POST-ENROLLMENT PROCEDURESa. The
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NC SOP Ver 1.12 x-Appendices.doc I-
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POLICE REPORTI have or have not r
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NC SOP Ver 1.12 x-Appendices.doc J-
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NC SOP Ver 1.12 x-Appendices.doc J-
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4. NAVY CASH CARD LIMITSa. A $400 d
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c. Suspend Account. Cardholders tra
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J.P. Morgan Chase10430 Highland Man
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14. INDICATE END-OF-DAYa. At the en
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econciled, the Disbursing Officer w
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NC SOP Ver 1.12 x-Appendices.doc K-
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. Once notified, the cardholder sha
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NC SOP Ver 1.12 x-Appendices.doc L-
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8. Damaged Stamps. Damaged stamp bo
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f. The OMM can then take the Navy C
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(1) Option 1 allows the support con
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NC SOP Ver 1.12 x-Appendices.doc O-
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. Monthly Settlement. For some LOA
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. By default, generic private merch
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Enclosure (2)NAVY CASH POINTS OF CO
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Enclosure (4)NAVY CASH POINTS OF CO
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NC SOP Ver 1.12 x-Appendices.doc P-
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6. Pre- and Post-Deployment Groom C
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System AdministrationWhat version o
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Daily Blocked Account Report, 8-61,
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Disbursing OfficerChecklist for Rec
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General, 2-39Terminal ID Entry Scre
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Disbursing Notifications Alerts, 8-
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Schedule of Deposits from Navy Cash
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