Navy Cash Standard Operating Procedures - Financial Management ...

Appendix IAffidavit of Unauthorized Transactions1. An individual Navy / Marine Cash cardholder has every right to dispute an unauthorizedATM withdrawal ashore or MasterCard debit purchase ashore if he or she suspects unauthorizedactivity on his or her Navy / Marine Cash card.2. In the event of an unauthorized transaction with a Navy / Marine Cash card, theindividual cardholder should stop using his or her card and immediately notify the CustomerService Center (CSC)Phone: 1 866 3NAVY CASH1 866 362-8922Web site: www.NavyCash.come-mail: NavyCash@ezpaymt.comFax: 1 866 CHASE011 866 242-73013. In order to dispute an unauthorized transaction, an individual must fill out, sign, and datean affidavit form. The form must then be faxed, mailed, or scanned and e-mailed to the CSC. Acopy of the affidavit form is attached.Address: Navy / Marine Cash Customer Service Center10430 Highland Manor DriveBuilding 1, 4th FloorTampa, FL 336104. If at all possible, the form should be sent to the CSC on the same day that theunauthorized use of the Navy Cash card was reported. The CSC will respond within 10 businessdays of receiving the affidavit form.5. The individual must fill out all applicable information on the form for the claim to beprocessed. If the individual has exercised reasonable care in safeguarding the Navy / MarineCash card, he or she will not be responsible for unauthorized purchases, depending, of course, onthe history of the account, e.g., the individual has not reported two or more unauthorized eventsin the past 12 months. After the claim has been investigated and processed, the CSC will returnthe funds to the individual’s Navy / Marine Cash account.6. In the event an ATM ashore does not dispense the amount of money requested, i.e., toolittle or too much cash, no affidavit is required. The individual cardholder should immediatelynotify the CSC. The CSC will investigate the problem and, depending on the history of theaccount, return the funds to the individual’s Navy Cash account.NC SOP Ver 1.12 x-Appendices.doc I-1 17-Aug-07