Navy Cash Standard Operating Procedures - Financial Management ...

(3) The operator enters the sale amount using the keypad or selects an amountfunction key. If the sale amount was entered with the keypad, the “OK” key is pressed to confirmthe sale.(4) The K22 displays the current sales total for each type of sales transaction. Theoperator repeats the three steps above to add items until the sale is completed. The displayedsales amount is revised after each item is added.(5) After all items are entered into the K22, the final sales amount is displayed andthe operator prompts the cardholder to insert their Navy Cash Card.the K22.(6) The cardholder inserts their Navy Cash card into the card reader receptacle on(7) The K22 prompts the cardholder to enter their PIN.(8) The cardholder enters their PIN using the keypad.(9) The K22 confirms the PIN and prompts the cardholder to confirm the final saleamount with a yes or no question.(10) The cardholder accepts the sale amount by pressing the “OK” key.(11) Alternatively, the cardholder can select the “CLR” key to completely cancel thetransaction and return the K22 to the main screen at anytime during the process.(12) When the cardholder presses the OK key to submit the transaction, the message“Approved” or “Denied” is displayed on the screen for each type sales transaction amount.(a) If “Approved” is displayed, the K22 debits the amount from the cardholder’sNavy Cash Card. In the case where more than one transaction type amount is involved in thesale, it is possible that one transaction type amount will be approved while another will bedenied. This depends on the amount of the sale and the amount of money on the cardholder’sNavy Cash card. For example, if a cardholder wants to purchase a money order and stamps (twodifferent sales transaction types) and only has enough money on the card (e-purse/chip) for thestamp purchase, the K22/system will approve the stamp purchase and deny the money orderpurchase. The K22 will display which parts of the sale were accepted, and the operator can pressthe up or down arrows to scroll through a list to see the individual sales results.(b) If “Denied” is displayed, the cardholder has insufficient funds and thetransaction (or partial transaction under certain circumstances discussed above) is canceledautomatically. The operator directs the cardholder to transfer a sufficient amount of funds to theircard at the cashless ATM (K80) before the sale can be accomplished.(13) If a cardholder’s card is hot listed for any reason, the K22 will immediatelydisplay the message “Invalid Card” when the cardholder’s card is inserted into the K22. The K22will lock the card from further use (the chip is permanently rendered unusable) and display themessage “Remove Card”.NC SOP Ver 1.12 Chpt 2 K22 K80.doc 2-4 16-Aug-07