Navy Cash Standard Operating Procedures - Financial Management ...

eport the delinquent account to private collection agencies through the Department of theTreasury.f. The Disbursing Officer or designated representative can block or unblock acardholder’s Navy Cash ACH access to his or her home bank or credit union account by going tothe Disbursing web site (www.navycashcenter.com) or by contacting the CSC by phone or e-mail. The Disbursing Officer will ensure that a cardholder’s Navy Cash ACH access remainsblocked until the negative balance is cleared.11. FUNDS TRANSFERa. A member can plus up the electronic value on his/her Navy Cash card with a check,cash, or refund at the Disbursing Office. Checks and cash received in exchange for electroniccredit on the Navy Cash card will be treated as public funds and maintained in the DisbursingOfficer’s safe. Checks that are exchanged for electronic credit on the Navy Cash card will betreated the same as cash within the Navy Cash system. All transactions will be recordedautomatically on the Navy Cash server and added to the daily reports. In accordance withreference (a), all transactions will be manually recorded on the Check and Cash TransactionLedger, which will be kept in the safe.12. REFUNDSa. When a crewmember is due a refund from a merchant, for example, Ship’s Store orMWR, he or she must first obtain authorization, for example, from the Sales Officer or MWROfficer, or a designated representative, on a standard, serialized, Navy Cash refund chit. Inaddition, the approving merchant will record the refund on the Refund Chit Log. Thecrewmember will then take the refund chit to the Disbursing Office and present it to theDisbursing Officer or Deputy.b. The Disbursing Officer will retain one copy of all approved chits and the end ofmonth reports summarizing all refunds. The original chits will be returned to the approvingmerchants for verification against the serialized logs.13. FUNDS TRANSFER FROM CHIPa. A member can convert the electronic value on his/her Navy Cash chip to cash at theDisbursing Office. Transactions will be recorded automatically on the Navy Cash server andadded to the daily reports. In addition, transactions will be recorded manually on the Check andCash Transaction Ledger and kept in the safe.b. When a member no longer requires a visitor card (e.g., checking off ship, leavingNavy service, arrival of permanent card, etc.) the card shall be turned in to the Disbursing Office,and the value on the chip shall be returned to the member. The return date shall be entered on theCard Issue Log and the card shall be returned to the “chip-only” spare card stock for re-issue.c. The Navy Cash Application is designed to handle electronic value transfers from thechip on a customer’s Navy Cash card to the various Navy Cash accounts held by retail merchantson the ship, e.g., Wardroom, Chiefs Mess, Ship’s Store, etc. Because these transactions representelectronic transfer of value, they are handled completely within the Navy Cash application anddo not affect the Disbursing Officer’s accountability or other responsibilities for funds. Similarly,transferring value at the K80 Cashless ATMs, e.g., from the chip on the Navy Cash card to aNavy Cash account, are handled within the Navy Cash application and do not affect theDisbursing Officer’s accountability.NC SOP Ver 1.12 x-Appendices.doc K-7 17-Aug-07