Navy Cash Standard Operating Procedures - Financial Management ...

Working Draftcardholder was issued a temporary Navy Cash card as a replacement for a permanent card thathad been lost, stolen, or damaged, he or she must go to disbursing to have the temporary cardcanceled before the new permanent card can be activated (see paragraph (2) below).(b) The cardholder inserts the card into the K80 and enters the PIN whenrequested. As soon as the card’s PIN has been entered correctly and validated by the ship’s NavyCash server, the card’s status is changed from “pendactive” to “active”.(c) The new permanent Navy Cash card is now active and immediately usableon the ship. Since the active status of the card will not be reported to the TFA until the next endof-dayprocessing is initiated, the card will not be usable ashore until the end-of-day processingis completed between ship and shore.(d) If the PIN is entered incorrectly three times or more, the card is blocked, andthe cardholder must report to disbursing to unblock the card.(e) Once the card has been activated, the cardholder can change the PIN at theK80 Cashless ATM. If the PIN is changed, the new PIN will be effective on ship immediatelyand on shore after the next end-of-day processing is completed between ship and shore. In theinterim, the old PIN can be used ashore if necessary.(2) Disbursing Activates Card at Navy Cash Application(a) To activate a card, the Disbursing Officer first clicks on the “Change CardStatus” link from the Card Maintenance menu in the Navy Cash application.(b) If the cardholder has a temporary Navy Cardholder card, the DisbursingOfficer must first insert the temporary card into the K22 and click on the “Get Card Info” buttonso that the temporary card can be canceled before activating the new permanent card.(c) To provide quicker access to any funds remaining on the chip of thetemporary card, the cardholder can move the funds on the chip (electronic purse) to the strip(Navy Cash account) using the K80 Cashless ATM before coming to disbursing. Otherwise, thesystem will automatically do a chip-to-strip transfer to restore the value on the chip when theDisbursing Officer clicks the “Update Card Status” button in the step below, and the funds won’tbe available in the Navy Cash account until the next end-of-day processing is completed betweenthe ship and the shore.(d) The Navy Cash application brings up the card ID number(s) associated withthe search criteria. After verifying the cardholder’s identity and ownership of the temporary card,the Disbursing Officer selects the correct card in the “Cards Found” window, selects the“Canceled” status in the “Report Card Status” window, and clicks “Update Card Status” toinitiate the change in card status.(e) The Disbursing Officer must immediately destroy a canceled card in thepresence of the cardholder. Cards can be destroyed by cutting them up or shredding them. Thecardholder should sign the card issue log to document the destruction of the card.(f) The Disbursing Officer then inserts the new Permanent Navy Cash card intothe K22 and clicks on the “Get Card Info” button.NC SOP Ver 1.12 Chpt 8 Disbursing.doc 8-38 16-Aug-07