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ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JANURAY 2011 VOL 2, NO 9 iii. Users at most housing sites were not satisfied about paint quality and prepared surfaces. Query into a matter revealed that surfaces subjected to paint were not fully prepared, for example, plaster ramming marks were visible to various wall surfaces and dampness marks in ceiling (not under rooftops) were visible, which is evident that trapped moisture from material has been surfaced and caused paint decay. The material has not been allowed to dry out completely, conceivably this factor is aggravated by speedy construction. iv. Users were not satisfied about a price hike and higher expectations of contractor and developer, during unstructured interviews owners complained that even after regular payment possession of their respective house was delayed. The phenomenon of delay in construction shows the weakness of supervising management. This factor causes anxiety and frustration among users and therefore, gained higher means from respondents. v. Dampness at various surfaces was one of major cause of dissatisfaction among users; the cause of dampness was identified as improper DPC material use and DPC failure. Rising dampness in housing external walls were due to DPC failure at the plinth level, whereas dampness in floors was caused by inferior quality membrane or non application of DPM. vi. The factor of cracks has caused doubts among users about overall construction quality and stability of their respective hosing. During housing inspection cracks at various plastered surfaces has been noted, ranges from hairline to 1 mm cracks. Mostly, these cracks were visible either in straight line along the window sill and soffit line or randomly short run spread. This pattern of cracks suggests that these cracks were caused either because of thermal expansion of two different material used to gather without matching their expansion properties. For example, aluminum window fixed in cement block, Iron hold fast used to fix door frames, use of low quality PVC conduits (concealed) caused expansion under plaster surface, etc. In addition to this another reason of random cracks at the floor surface suggest that curing process was not sufficient during floor construction, therefore caused material shrinking and random cracking at the floor surface. vii. Loss of adhesion in materials was noted in vertical surfaces (ceramic tile) of wet areas and wooden veneering in the kitchens. This factor was major concern for users because this construction fault has directly affected the aesthetic values of the house interior, for example, tossing of ceramic tile at the vertical surface in bath and toilets, raising of veneer surfaces in wooden cabinets. This failure pattern perhaps caused by lack of supervision, poor workmanship and use of expired or near to expire in adhesive materials in pasting and fixing of materials. viii. During interviews the factor of a communication gap between designer and contractor is mostly identified by owners of the house. This determinant is also correlated to factor of lack of supervision by designer. Therefore, implications of a factor are similar COPY RIGHT © 2011 Institute of Interdisciplinary Business Research 478
ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JANURAY 2011 VOL 2, NO 9 in nature. However, an important aspect about this factor was identified by users as, that communication gap among both designer and contractor set the contractor to use and propose the materials and techniques as per its experience, which is not always well tested. The housing under the effect of this factor noted with the problem of door and window fixtures, problems with door locks, failure of electric switches and fixtures, etc. Base on the above analysis this research has produced the index of user‘s sensitivity in the context of construction faults, which shows the state of design and construction practice and vulnerability of users to such awesome housing conditions. This index as shown in Table 8 illustrates the severity of each factor and its implication on housing maintenance. COPY RIGHT © 2011 Institute of Interdisciplinary Business Research 479
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