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INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS
Literature Review
For organizational research, emotional intelligence has relatively recent history to be
considered as variable while conducting research. An emotional intelligent person knows
how to stay motivated and determined under conditions of stress, encourages and
motivates other people, knows how to manage interpersonal relationships, and
contributes in building teams in order to accomplish better results (Goleman, 2005). In
1997 Mayer and Salovey presented a model of emotional intelligence that has inter-
related abilities including perception, integration or assimilation, management of one‘s
own and emotional intelligence of others and understanding.
This model gives emphasis to emotional intelligence as being an element that has been
based on a linkage between emotion as well as cognition. According to them, emotional
intelligence should be assessed as traditional intelligence tests along with test of ability.
Researchers have provided is a variant that showed consent with Mayer and Salovey but
they argued that a self report test can also measure this ability. Emotional intelligence is
considered as a kind of personality variable. Recently emotional intelligence review of
constructs, Cherniss (2010) explains that emphasis in resolving differing emotional
intelligence models and now most of the researchers acknowledge the contribution and
importance of Mayer and Salovey (1997) model, since it has laid foundation for academia
research regarding emotional intelligence. Jordan et al. (2010) has also agreed and gave
importance to context while measuring emotional intelligence. While assessing use of
emotional intelligence at workplace, Jordan et al. (2002) has argued that employees who
are emotionally intelligent exhibit practical abilities. By making use of the definition
given by Mayer and Salovey (1997) they argued that effective employees should be
aware of not only their own emotions but also about other‘s emotions at workplace.
Moreover they should manage their emotions along with emotions of others. Jordan and
Lawrence (2009) has adopted a definition of individual emotional intelligence having
four dimensions for conducting their business research that had a reflection of emotional
intelligence model given by Mayer and Salovey (1997).
COPY RIGHT © 2011 Institute of Interdisciplinary Business Research
JANUARY 2011
VOL 2, NO 9
547