2002 Swinburne TAFE Handbook - Swinburne University of ...

168 I Subject Details
BSACOM501A
Research Skills
Actto resolve a complaint.
40 nominal Hours· Prerequisite: BSACOM201A, BSACOM202A, BSACOM301A,
BSACOM401A, or relevant industry experience.
Aims & Objectives
Participants will learn how to initiate, research and prepare specific data/information to
facilitate communication flow.
Content
Identify specific data/information requirements.
Identify research requirements.
Obtain data.
Prepare drafts.
Produce final report.
BSAENT201A
40 nominal Hours· Prerequisite: Nil
Aims & Objectives
Reception
Participants will learn howto apply knowledge of an enterpise to promote its products
and services.
Content
Apply knowledge ofthe enterprise to complete routine administrative tasks.
Provide information from own function area.
Redirect enquiries.
Take follow-up action when required.
Promote a positive image ofthe enterprise.
BSAENT202A
20 nominal Hours· Prerequisite: Nil
Aims & Objectives
Occupational Health and
Safety
Participants will learn howto follow OHS policies and procedures in the workplace in
order to ensure their own safety and that of others in the workplace.
Content
Follow workplace procedures for hazard identification and risk control.
Contribute to participative arrangements forthe management of OHS.
BSAENT301A
Customer Service
20 nominal Hours· Prerequisite: BSAENT201A, orequivalent industry experience.
Aims & Objectives
Participants will learn howto provide information and advice regarding the products/
services ofthe enterprise to meet client needs.
Content
Clarify specific needs of clients.
Provide information and advice.
Follow up client needs.
BSAENT302A
Information Processing
25 nominal Hours· Prerequisite: BSAENT301A, BSAENT201A, or relevant industry
experience.
Aims & Objectives
Participants will learn how to process client complaints to ensure the goals of the
enterprise are met.
Content
Clarify the nature of a complaint.
Identify options for complaint resolution.
BSAENT401A People Management Skills
20 nominal Hours· Prerequisite: BSAENT201A, BSAENT301A, BSAENT302A, or
relevant industry experience.
Aims & Objectives
Participants will learn how to provide advice in order to meet current and anticipated
client requirements.
Content
Identify current client requirements.
Provide information on current service provision and resource allocation within
area of responsibility.
Identify trends in client requirements.
BSAENT501 A Change Management and
Planning
50 nominal Hours· Prerequisite: Nil
Aims & Objectives
Participants will learn howto respond to the changing environment and implement
strategies to achieve enterprise goals.
Content
Analyse changes to the internal/external environmentthat impact on the role of
the administration department.
Implement agreed change strategies and monitor their effectiveness.
Assist with the development of options for future strategies.
Assist with planning to match future requirements with resource allocation.
BSAFIN201 A
25 nominal Hours· Prerequisite: Nil
Aims & Objectives
Record Keeping
Participants will learn howto prepare and process financial documentation for cash
flow and accounting records.
Content
Record and balance petty cash transactions.
Reconcile invoices for payment to creditors.
Prepare invoices for debtors.
Prepare and process banking documents.
BSAFIN305A
• Prerequisite: Nil
Aims & Objectives
Maintain financial records for
reporting purposes
This Unit covers making entries into the general journal, posting journals into the general
ledger and preparing a trial balance from the general ledger.
Content
Maintain data for general journal purposes.
Maintain general ledger.
BSAINF201A Mail
20 nominal Hours. Prerequisite: Nil
Aims & Objectives
Participates will learn how to handle mail to facilitate information flow.
Content
Receive and distribute incoming mail.
Receive and despatch outgoing mail.
Swinburne University of Technology I TAFE Handbook 2002