2002 Swinburne TAFE Handbook - Swinburne University of ...

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Subject Details I 231
NF06
40 nominal Hours· Prerequisite: NBB09
Aims & Objectives
Oxyacetylene Welding
Describe non-fusion and fusion welding when welding low carbon steel and cast
iron.
Weld defects.
Fusion and braze weld sheet steel, cast iron and pipe.
Plastic weld in the flat position.
NGMS101
20 nominal Hours. Prerequisite: Nil
Aims & Objectives
Managing Information
The purpose ofthis module is to provide competency based training to develop effective
information management skills in the workplace. This module is suitable for
participants who have an established work orientation, and who can perform procedural
and analytical tasks with minimum control. Some participants will come from
workplaces where they already perform tasks without close management and may
have responsibilty for work group performance. On successful completion of this
module the participant should be able to obtain, record, evaluate and store information
for action.
NGMS102 Managing Operations - Customer
Service
20 nominal Hours· Prerequisite: Nil
Aims & Objectives
The purpose of this module is to develop skills in managing internal and external
customer relationships, particularly in an eCommerce environment.
Content
Internal and external customer analysis.
Product and services.
Customer networks.
Internet, intranets and extranets.
eCommerce technologies.
Customer needs and characteristics.
The marketing mix.
Data warehousing and data mining.
One to one marketing.
Clientfeedback and communication.
Business to business (B2B) networking.
Call centres.
NGMS103 Managing Operations - Productivity
20 nominal Hours. Prerequisite: Nil
Aims & Objectives
The purpose ofthis module is to provide competency based training in the efficient and
effective management of operations in manufacturing and service organisations.
The aim ofthe module is to enable participants to acquire and successfully develop
knowledge, skills and attributes associated with operational efficiency and productivity
improvement. These competencies should enable and encourage participants to
maintain effective and efficient delivery systems for quality products and services that
meet clients needs.
On successful completion of this module the participant will be able to apply techniques
to monitor and mantain effective and efficient delivery of production output and client
services.
NGMS104 Managing Operations -Innovation
20 nominal Hours· Prerequisite: Nil
Aims & Objectives
The purpose of this module is to provide competency based training in the efficient and
effective management of operations in manufacturing and service organisations.
The aim ofthe module isto enable participants to acquire and successfully develop
knowledge, skills and attributes associated with maintaining ongoing innovation in
operations. These competencies should enable and encourage participants to seek and to
continually implement innovative approaches to improving services, products and
systems in the workplace. On successful completion of this module the participants
will be able to identify and evaluate opportunities for improvement to services, products
and systems.
NGMS105 Managing Operations Change
40 nominal Hours. Prerequisite: Nil
Aims & Objectives
The purpose of this module is to provide competency based training in the efficient and
effective management operations in manufacturing and services organisations.
The aim ofthe module is to enable participants to acquire and successfully develop
knowledge, skills and attributes associated with the effective implementation of
change. The competencies should enable and encourage participants to recommend or
implement effective change programs and processes in the workplace.
On successful completion of this module the participant will be able to:
Identify impact of change and obstacles to change
Evaluate and recommend appropriate processes for change
NGMS106 Managing Effective Working
Relationships
40 nominal Hours· Prerequisite: Nil
Aims & Objectives
The pupose ofthis module is to provide competency based training to develop skills and
attributes needed to work effectively with one's subordinates, peers, colleagues and
immediate managers. On successful completion of this module the participant will be
able to:
Develop strategies and actto establish and maintain trust and support of
subordinates.
Develop strategies and act to establish and maintain trust and support of their
immediate manage~s).
Develop strategies and actto establish and maintain effective work relationships
with peers and colleagues.
NGMS106 Managing Effective Working
Relationships (Social Sciences)
40 nominal Hours· Prerequisite: Nil
Content
The purpose ofthis module is to provide competency based training to develop the skills
and attributes needed to work effectively with subordinates, peers, colleagues and
immediate managers.
NGMS107 Managing and DevelopingTeams
40 nominal Hours. Prerequisite: Nil
Aims & Objectives
The purpose of this module is to provide competency-based training to develop skills in
managing and developing teams, with an emphasis on work teams.
It is suitable for participants who have established work orientation, can perform tasks
under nominal supervision, and more complex tasks, involving theoretical knowledge,
cognitive and motorskills with direction. It is also suitable for participants who have
responsibility for others in a work team situation, graduates or professional staff who
desire or need, but are lacking in, managementtraining. On successful completion of
this module the participants will be able to:
Plan and present strategies, and engage in activities to improve teams and their
performance.
Analyse needs, and plan for self and individual development related to the job role
within a work team.
Swinburne University of Technology I TAFE Handbook 2002