2002 Swinburne TAFE Handbook - Swinburne University of ...

228 I Subject Details
Aims & Objectives
The purpose ofthis module is to provide competency based training in effective
communication atthe paraprofessional level. in writing and presenting a document
which investigates a specified issue.
Content
Research materials relevantto the issue.
Analyse the information and reach solutions aboutthe issue.
Produce an investigation document.
Deliver an oral presentation based on the written document.
NCS015
20 nominal Hours - Prerequisite: Nil
Aims & Objectives
Presenting Reports (Business)
The aim ofthis module is to introduce learners to both the theoretical and practical
aspects of presenting reports, in written and oral form, in both a traditional business
and eCommerce environment. The focus ofthe module will be on writing and presenting
a documentthat investigates a specific issue.
Content
Planning a report.
Researching material.
Assembling and organising information.
Analysing information and developing/identifying solutions.
Composing and editing a draft.
Producing a documentthat entails the investigation of a problem/issue such as a
submission, proposal briefing notes, or analytical report.
Delivering an oral presentation.
NCS015
20 nominal Hours - Prerequisite: Nil
Aims & Objectives
Presenting Reports (Engineering)
An introduction the verbal and written skills necessary for effective communication at
the para-professional level in writing and presenting reports. Includes the research and
analysis necessary to produce a report and deliver an oral presentation.
NCS015
Presenting Reports (Natural
Resource Management)
20 nominal Hours· Prerequisite: Nil- Corequisites: V88335
Aims & Objectives
The purpose ofthis module is to provide competency based training in effective
communication at the paraprofessional level, in writing and presenting a document
which investigates a specified issue. Participants will be working independently using a
high degree of technical or applied theoretical knowledge and motor skills. They may
also have a creative, planning, design or supervisory function which varies from limited
to significant.
NCS015
20 nominal Hours - Prerequisite: Nil
Content
Presenting Reports (Social
Sciences)
An introduction to essential verbal and written skills necessary for effective
communication at the para-professional level in writing and presenting reports. Includes
the research and analysis necessary to produce a report and deliver an oral presentation.
NCS017
18 nominal Hours - Prerequisite: Nil
Content
Writing Technical Documents
Outlining, drafting, revising, editing and evaluating/testing with commitment to
accuracy and reader centred writing.
Recognition of standards.
Codes and regulations.
NCS017
20 nominal Hours· Prerequisite: Nil
Aims & Objectives
Writing Technical Documents
(Engineering)
Outlining, drafting, revising, editing and evaluating/testing with commitmentto
accuracy and reader centred writing.
Recognition of standards.
Codes and regulations.
NCS018
20 nominal Hours - Prerequisite: Nil
Aims & Objectives
Dealing with Customers and
Clients
To provide competency based training in communication skills to deal effectively with
customers and/or clients. The emphasis is on developing communication skills to meet
a range of customer and client needs by providing appropriate responses. These
responses could range from handling routine enquiries to dealing with difficult
situations.
Content
Use communication skills to effectively interact with customers and clients.
Use communication skills to effectively deal with difficult situations involving
customers and/or clients.
NCS018
Dealing with Customers and
Clients (Natural Resource
Management)
20 nominal Hours - Prerequisite: There are no prerequisites, however before attempting
this module the participant should be able to: gather, record and convey simple and
routine work related information; give and follow simple instructions; participate
informally in small groups; deal with clients about simple routine matters.
Aims & Objectives
To provide competency based training in communication skills to deal effectively with
customers and/or clients. The emphasis is on developing communication skills to meet
a range of customer and client needs by providing appropriate responses. These
responses could range from handling routine enquiries to dealing with difficult
situations. The module is suitable for participants who:
Are/will be supervised in the workplace.
Are dealing with customers and clients on a daily basis in the workplace.
NCS019
20 nominal Hours - Prerequisite: Nil
Aims & Objectives
Interview Skills (Business)
The purpose ofthis module is to provide competency based training to develop effective
communication skills for formal interviews.
Content
NE05
Plan and conduct an interview to achieve a specified purpose.
Participate in an interview as an interviewee to achieve a specified purpose.
40 nominal Hours· Prerequisite: Nil
Aims & Objectives
Power Control Devices
This module aims to provide the student with knowledge of power control circuits using
thyristors.
Swinburne University of Technology I TAFE Handbook 2002