2002 Swinburne TAFE Handbook - Swinburne University of ...

Subject Details I 227
Aims & Objectives
The purpose ofthis module isto provide training for effective communication in
interacting with clients.
This module is suitable for participants who work independently on tasks which require
a combination oftechnical and theoretical knowledge. The participants may range from
those who have limited creative, planning, design or supervisory functions to those who
have significant responsibility related to these functions.
On successful completion ofthis module the participant will be able to:
Demonstrate competency in establishing a working relationship with a client.
Plan forthe maintenance of a working relationship with clients.
NCS011
20 nominal Hours· Prerequisite: Nil
Aims & Objectives
Client Interaction (Engineering)
Enables the participant to work independently on tasks which require a combination of
technical and theoretical knowledge and motorskills. The participants may range from
those who have limited creative, planning, design or supervisory functions to those who
have significant responsibility related to these functions.
NCS011
18 nominal hours· Prerequisite: Nil
Content
Client Interaction (Industrial
Sciences)
Establishing a working relationship with a client and planning for the maintenance of a
working relationship with clients.
Industrial relations and economics.
Principles of client service.
NCS011
20 nominal Hours. Prerequisite: Nil
Content
Client Interaction (Social Sciences)
This module focusses on the interpersonal skills needed to establish and maintain a
relationship with a client. It enables participants to plan and produce guidelines for
effective client relationships.
NCS011
Communications 2 - Client
Interaction (Nursing)
20 nominal Hours· Prerequisite: NCS007 • Assessment: Assignments, Class
presentations
Aims & Objectives
This subject is taught in conjunction with other modules in the course which provide
opportunities for students to develop written and verbal communication skills within
the context of an Enrolled Nurse. This module provides skills althe para professional
level for establishing and maintaining client interaction.
NCS012
Meetings
18 nominal Hours· Prerequisite: NCS004
Aims & Objectives
The purpose of this module is to provide competency based training in effective
communication skills in organising and conducting structured meetings, and in recording
the outcomes of those meetings in the workplace.
NCS012
Meetings
20 nominal Hours· Prerequisite: Nil
Aims & Objectives
The purpose ofthis module is to provide competency based training in effective
communication skills in organising and conducting structured meetings, and in recording
the outcomes of those meetings in the workplace.
This module is suitable for participants who work independently on tasks which require
a combination oftechnical and theoretical knowledge and motorskills. The participants
may be required to carry out limited creative, planning, design or supervisory functions.
On successful completion of this module the participant will carry out workplace tasks
associated with the following learning outcomes:
Organising and conducting a structured meeting.
Taking minutes of a structured meeting.
NCS012
20 nominal Hours· Prerequisite: Nil
Aims & Objectives
Meetings (Engineering)
The purpose ofthis module is to provide competency based training in effective
communication skills in organising and conducting structured meetings, and in recording
the outcomes of those meetings in the workplace.
NCS012
20 nominal Hours· Prerequisite: NCS005
Aims & Objectives
Meetings (Natural Resource
Management)
The purpose ofthis module is to provide competency based training in effective
communication skills in organising and conducting structured meetings, and in recording
the outcomes of ihose meetings in the workplace. This module is suitable for
participants who work independently on tasks which require a combination oftechnical
and theoretical knowledge and motor skills. The participant may be required to carry out
limited creative, planning, design or supervisory functions.
NCS013
20 nominal Hours. Prerequisite: Nil
Aims & Objectives
Interviewer Skills
The purpose ofthis module is to provide competency based training to develop effective
communication skills for conducting formal interviews. This module covers difficult
types of interviews from problem solving to information gathering.
The module is suitable for participants who need interview skills to help them gather
information from others and participate effectively in problem solving as the
interviewer.
NCS013
Interviewing Skills
20 nominal Hours. Prerequisite: Nil· Assessment: Competency Based
Content
An introduction to essential communicaton skills needed to conduct both formal and
informal interviews.
NCS014
Speaking in Public
20 nominal Hours. Prerequisite: NCS007
Aims & Objectives
To provide competency based training to speak effectively in a public forum.
NCS014
20 nominal Hours. Prerequisite: NCS007
Aims & Objectives
Speaking in Public (Natural
Resource Management)
The purpose of this module is to provide competency based training in communication
skills to speak on work related issues in a public forum. This module is suitable for
participants who work independently using technical or applied theoretical knowledge
and motorskills. They may also have a limited creative, planning, design or supervisory
function.
NCS015
Presenting Reports
18 nominal Hours. Prerequisite: NCS004, NCS006
Swinburne University of Technology I TAFE Handbook 2002