2002 Swinburne TAFE Handbook - Swinburne University of ...

52 I TAFE Courses I Business and Management
Course subjects
Certificate II
Core Modules
ICTTC200A
ICTTC201 A
ICTTC202A
ICTTC204A
ICTTC213A
Elective Modules
ICTTC206A
ICTTC207 A
ICTTC210A
ICTTC219A
Certificate III
Core Modules
ICTTC200A
ICTTC201 A
ICTTC202A
ICTTC204A
ICTTC213A
Telecommunications Technology
Information Technology
Information Technology
Customer Service
Customer Support And Assistance
Telemarketing
Telemarketing
Selling
Complaints
Telecommunications Technology {200aj
Information Technology {201 aj
Information Technology {202aj
Customer Service {204aj
Customer Support And Assistance {213aj
Elective Modules
ICTTC206A Telemarketing {206aj
ICTTC207A Telemarketing {207aj
ICTTC210A Selling {210aj
ICTTC219A Complaints {219aj
Entry requirements
There are no formal entry requirements. However, applicants should possess basic
computer skills and fluency in written and spoken English.
Application procedure
Application should be made directly to the School of Business and Commerce by
requesting an application form or applying online at: www.tafe.swin.edu.au/
buscom/appform.htm
Further information
Contact the School of Business and eCommerce on:
Telephone: (03) 9210 1224 or (03) 9214 6798
Email: tafebus@groupwise.swin.edu.au
Website: www.tafe.swin.edu.au/buscom
COMPUTER BUSINESS APPLICATIONS
0046CAP
Computer Business Applications
Certificate
This course allows the participant to train in any introductory computing
application or microsoft office/desktop application they select - be it introductory;
be it one, two or a number of applications. The composition of the program of
study is therefore determined by the student.
Campus
Croydon; Hawthorn; Healesville; Lilydale; Prahran; Wantirna.
Career opportunities
Designed for participants who wish to train to meet current work requirements,
explore future employment or be able to simply use a computer for home, office or
business.
Course duration
Classes run in 3 and 4 hour blocks. Design a course of several modules or enrol in
a single unit (attendance can be negotiated with your teacher if new opportunities
arise).
Structure
Study as much or as little as you wish in a supportive and relaxed learning
environment. Participants also have the opportunity to undertake flexible and
workplace delivery. On completion of 100 hours of course competency you will be
issued with an Institute Certificate of Completion.
Participants will design and develop a program of study by electing the
competencies (listed below in "Course Subjects") they wish to undertake and will
be supported by a facilitator throughout their learning.
Course subjects
NOS116 Keyboarding - Techniques and Operations
Keyboarding - Speed & Accuracy
NOS213 Computer Operations
NOS214 Word Processing for Operators
NOS304 Word Processing - Advanced Operators
NOS235 Desktop Publishing - Introduction/Operators
NOS311 Integrated Software Package
NOS237 Computer Graphic Fundamentals
NOS216 Spreadsheet Fundamentals
NOS215 Database Fundamentals
NOS251 Presentation Applications
NOS250 Introduction to the Internet
NOS244 Electronic Mail
Word users should enrol in Desktop Publishing - Operations and complete this
competency concurrently.
Entry requirements
There are no formal entry requirements.
Application procedure
Application should be made directly to the School of Business and eCommerce by
requesting an application form or applying online at: www.tafe.swin.edu.au/
buscom/appform.htm
Further information
Contact the School of Business and eCommerce on:
Telephone: (03) 9210 1224 or (03) 9214 6798
Email: tafebus@groupwise.swin.edu.au
Website: www.tafe.swin.edu.au/buscom
CREDIT MANAGEMENT
FNB30199T
FNB40199
FNB50199
Certificate III in Financial
Services (Credit)
Certificate IV in Financial
Services
Diploma of Financial Services
(Credit Management)
The Certificate III is an industry recommended pathway for persons employed as
Credit Clerks/Officers, or Account Clerks/Officers and provides a fundamental
understanding of the Credit Management Sector. Fifteen competencies are
addressed in the course.
The Certificate IV is the mandatory, industry specified pathway for persons
employed as Credit Officers, Collection Officers, Team Leaders, Supervisors and
Agents, providing an intermediate understanding of the Credit Management
function.
The Diploma is an industry recommended pathway for persons employed as Credit
Managers and Credit Controllers, providing an advanced understanding of the
Credit Management profession.
Campus
Prahran
Swinburne University of Technology I TAFE Handbook 2002