2002 Swinburne TAFE Handbook - Swinburne University of ...

Subject Details I 251
THHCOR01 A
15 nominal Hours· Prerequisite: Nil
Content
Work With Colleagues and
Customers
This unit deals with the interpersonal, communication and customer service skills
required by all people working in the tourism and hospitality industries.
THHCOR02A
10 nominal Hours· Prerequisite: Nil
Aims & Objectives
Work in a Socially Diverse
Environment
This unit deals with the cultural awareness required by everyone working in the tourism
and hospitality industries. It includes the cultural awareness required for serving
customers and working with colleagues from diverse backgrounds.
THHCOR02A
10 nominal Hours· Prerequisite: Nil
Aims & Objectives
Work in a Socially Diverse
Environment (Arts)
To help students develop superior communication skills with colleagues, clients and
employers/employees. Also understanding and communicating with different cultures
in our society.
THHCOR03A
5 nominal Hours. Prerequisite: Nil
Aims & Objectives
Follow Health, Safety and
Security Procedures
This unit deals with the skills and knowledge required to follow health, safety and
security procedures. This unit applies to all individuals working in the tourism and
hospitality industries. It does not cover hygiene orfirst aid, which are found in separate
units.
THHCOR03A
80 Hours· Prerequisite: Nil
Aims & Objectives
The subject is for students who:
Content
Follow Health & Safety
Procedures (Work Ed)
Have specific learning needs with a focus on intellectual and/or learning disability.
Have the potential for open employment and/orfunhertraining.
Are sixteen years of age or over.
Provides the skills and knowledge required to follow health, safety and security
procedures applicable to all individuals working in the tourism and hospitality industries.
It does not cover hygiene orfirst aid, which are addressed in seperate units.
THHGCS03A
20 nominal Hours· Prerequisite: Nil
Content
Deal with Conflict Situations
This unit deals with the skills and knowledge required to handle difficult interpersonal
situations - both with customers and colleagues.
THHGCS05A
40 nominal Hours· Prerequisite: Nil
Content
Organise Functions
This unit deals with the skills and knowledge required to organise functions within a
hospitality or tourism enterprise. This unit equates to unitTHHSOP16A in the Tourism
Training Package.
THHGCS08A
40 nominal Hours· Prerequisite: Nil
Content
Establish and Conduct
Business Relationships
This unit deals with the skills and knowledge required to manage business relationships
within a tourism or hospitality context.ltfocusses on the relationship building and
negotiation skills required by specialistsales operators and managers in the industry.
THHGCS02A Promote Products and Services
to Customers
45 nominal Hours· Prerequisite: Nil
Content
This unit deals with the skills and knowledge required to promote products and services
to customers. It relates to situations where the sales function is not the primary focus
of work activity. This unit has links to unitTHHSOP04A where this sales function is a
primary focus of work and activity.
THHGCT01A
10 nominal Hours· Prerequisite: Nil
Content
Access and Retrieve Computer
Data
This unit deals with the skills and knowledge required for basic data entry on a
computer.
THHGCT02A
30 nominal Hours. Prerequisite: Nil
Content
Produce Documents on a
Computer
This unit deals with the skills and knowledge required to produce simple computer
documents using a single word processing application.
THHGFAO'iA
15 nominal Hours· Prerequisite: Nil
Content
Process Financial Transactions
This subject deals with the skills and knowledge required to process and balance
financial transactions in a range of tourism and hospitality contexts. This unit equates to
unit THHBFO05A Process Financial Transactions in the Hospitality Training Package.
THHGFA02A
45 nominal Hours. Prerequisite: Nil
Content
Maintain Financial Records
This unit deals with the skills and knowledge required to keep financial records. As such
it focuses on basic bookkeeping skills.
THHGGA01A
• Prerequisite: Nil
Content
Communicate on the telephone
This unit deals with the skills and knowledge required to effectively communicate on
the phone. It is an essential skill for large numbers of people working in all sectors of
the tourism and hospitality industries.
THHGGA02A Perform Clerical Procedures
15 nominal Hours· Prerequisite: Nil
Content
This unit deals with the skills and knowledge required to complete a range of routine
office procedures. This unit equates to unit THHBF006A Perform Clerical Procedures
with the Hospitality Training Package.
Swinburne University of Technology I TAFE Handbook 2002