2002 Swinburne TAFE Handbook - Swinburne University of ...

Subject Details 1195
Content
Utilise office technology.
Maintain office technology.
Use appropriate software.
fNBfS05A Apply Health And Safety
Practices In The Workplace
25 nominal Hours· Prerequisite: Nil
Aims & Objectives
This unit covers Health and Safety aspects of work within a Financial Services
Environment.
Content
Follow workplace procedures for hazard identification and risk control.
Contribute to participative arrangementsforthe management of health and
safety.
Employ safe working practices.
FNBfS06A Resolve Customer Complaints
20 nominal Hours· Prerequisite: Nil
Aims & Objectives
This unit describes those functions associated with the corrective action required in the
resolution of customer complaints by self/others.
Content
Identify customer complaint/dispute.
Record complaint/dispute.
Refer complaint/dispute.
Implement corrective action policy regarding customer complaints.
Process complaint/dispute.
Follow up.
fNBMERC06A Inititate Debt Recovery
40 nominal Hours· Prerequisite: Nil
Aims & Objectives
This unit deals with collecting debts and the relevant legal recovery process.
Content
Plan and prepare procedures.
Negotiate debt payment/settlement.
Initiate legal process.
Formulate/report recommendations.
GENOO"!
General Studies
114 nominal Hours· Prerequisite: Nil
Aims & Objectives
This is part ofa general education program for people with a disability. The program
provides an opportunity to develop the skills required for employment and further
education. Students negotiate an individual program plan containing learning objectives
relevantto their aspirations.
Content
Basic research skills, with a focus on internet research and individual project work.
Hf589
18 nominal Hours· Prerequisite: Nil
Managing Ethically
Aims & Objectives
To enable participants to identify organisational issues with ethical and social
responsibility dimensions in mind, and to manage professional, industrial. organisational
and personal codes of conduct.
On completion ofthis module participants will be able to:
Provide students with a framework for understanding ethical problems in
business.
Demonstrate that business firms can take tangible steps to improve their ethical
performance.
Understand the meaning of values and ethics.
Know how and why ethical problems arise in business.
Understand the connection between managers' values and managers' decisions.
Understand how business encourages ethical decision making.
Understand the need for business to balance ethics and economics.
HF658
Research Project
54 nominal Hours. Prerequisite: NGMS273,ABD209, 14246ACT
Aims & Objectives
To enable participants to develop their ability to apply their research knowledge and
skills through the design, execution, and documentation ofa research project.
HF809
Managing Environmental Issues
40 nominal Hours· Prerequisite: NGMS105, NGMS201, NGMS204. 14246ACT
Aims & Objectives
To enable participants to identify and evaluate strategies for incorporating
environmental considerations into management policies and practices.
HRM001
Performance & Reward
Management
12.5 Credit Points· 3D nominal Hours· Prerequisite: Nil· Assessment: Research
Report 40%, Presentation of Research Report 10%, Reflective Essay 50%
Aims & Objectives
The major objective of Human Resource Management is to provide a comprehensive
understanding of reward management -the next stage of the HR "Iifecycle" after
DH300 Human Resource Development. Specifically, the objectives of the unit are to:
Critically analyse human resource policy, procedure and practice.
Be aware oftrends within HRM.
Gain skills in reward management from job analysis, classification, pay
structures, performance pay and benefits.
Build on fundamental academic skills such as: research in library and elsewhere;
analysis and synthesis; written and verbal communication skills; report writing
skills; presentation skills; self reliance and intellectual independence; time
management -goal setting and planning.
HRM002
Employee Relations
12.5 Credit Points· 3D nominal Hours· Prerequisite: Nil· Assessment: Research
Report 40%, Presentation of Research Report 10%, Reflective Essay 50%
Aims & Objectives
The major aim of Employee Relations isto provide a legal and political framework for
employee relations in Australia.
Specifically the objectives ofthe unit are to enable students to:
Gain an understanding ofthe legislation related to Human Resource Management.
To develop the knowledge and skills necessary to deal with industrial relations
issues in the workplace.
Build on fundamental academic skills, such as: research in library and elsewhere;
analysis and synthesis; written and verbal communication skills; report writing
skills; presentation skills; self reliance and intellectual independence; time
management -goal setting and planning.
Swinburne University of Technology 1 TAFE Handbook 2002