2002 Swinburne TAFE Handbook - Swinburne University of ...
2002 Swinburne TAFE Handbook - Swinburne University of ...
2002 Swinburne TAFE Handbook - Swinburne University of ...
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TAfE Courses 1 Business and Management 163<br />
further information<br />
Contact the School <strong>of</strong> Business and eCommerce on:<br />
(03) 9213 6619 (Croydon and Wantirna). or<br />
(03) 9214 6754 (Prahran)<br />
Email: tafebus@groupwise.swin.edu.au<br />
Website: www.tafe.swin.edu.au/buscom<br />
Distance Learning enquiries: 1800 633 560 or (03) 9213 6789<br />
Email: tracey.retallick@groupwise.swin.edu.au<br />
RETAil OPERATIONS<br />
WRR20197 Certificate II in Retail Operations<br />
WRR30197 Certificate III in Retail<br />
Operations<br />
WRR40197 Certificate IV in Retail<br />
Management<br />
Retailing is a continuously growing industry in Australia with over two million<br />
people employed in a wide variety <strong>of</strong> retail sectors such as food, personal and<br />
household goods, furniture and hardware and newsagents. The Certificate II in<br />
Retail Operations is the standard entry level qualification for workers in the retail<br />
industry. The Certificate III in Retail Operations builds on the knowledge and skills<br />
gained in the Certificate II. The Certificate IV in Retail Management builds on the<br />
knowledge and skills gained in the Certificate III.<br />
Aims & Objectives<br />
The Certificate IV aims to equip students with the skills necessary to successfully<br />
carry out the duties <strong>of</strong> a store manager <strong>of</strong> a speciality retail store, or as a<br />
department manager in a multi-department store.<br />
Campus<br />
Lilydale (Certificate II only); Wantirna; Distance Education/Learning<br />
Career opportunities<br />
Certificate II: Retail Sales<br />
Certificate III: Retail Supervisor<br />
Certificate IV: Retail Management<br />
Course duration<br />
Certificate II: Six months full-time (it may be possible to study part-time during the<br />
day).<br />
Certificate III: Twelve months part-time.<br />
Certificate IV: One year part-time.<br />
Course subjects<br />
Certificate II<br />
Phase A essential modules<br />
Introduction to Retailing<br />
Communicate in the Retail Workplace<br />
Retail Documentation and Calculations<br />
Work Effectively in a Retail Environment<br />
Apply Safe Working Practices<br />
Perform Routine Housekeeping Duties<br />
Operate Retail Equipment<br />
Phase B essential modules<br />
Minimise Theft<br />
Apply Paint <strong>of</strong> Sale Handling Procedures<br />
Interact with Customers<br />
Perform Stack Control Procedures<br />
Balance the Register Terminal<br />
Phase C modules - General Selling Stream<br />
Sell Products and Services<br />
Advise an Products and Services<br />
Merchandise Products<br />
Work Placement is an important component <strong>of</strong> this course and may lead to future<br />
employment.<br />
Certificate III<br />
Coordinate Work Teams<br />
Maintain Employee Relations<br />
Coordinate Housekeeping<br />
Maintain Stare Safety<br />
Maintain Stare Security<br />
Coordinate Interaction with Customers<br />
Coordinate Merchandise Presentation<br />
Coordinate Sales Performance<br />
Maintain Stack Control<br />
Drder Stack<br />
Certificate IV<br />
WRRER.4A<br />
WRRER.5A<br />
WRRPM.3A<br />
WRRD.4A<br />
WRRI.4A<br />
WRRO.3A<br />
WRRPM.1A<br />
WRRPM.2A<br />
WRRPL.1A<br />
Entry requirements<br />
Implement Staff Training<br />
Assess Workplace Competencies<br />
Lead and Manage People<br />
Control Stare Security/Lass<br />
Buy Merchandise<br />
Provide a Safe Working Environment<br />
Administer Human Resources Policy<br />
Recruit and Select Personnel<br />
Manage Financial Resources<br />
There are no formal entry requirements.<br />
Application procedure<br />
Application should be made directly to the School <strong>of</strong> Business and eCommerce by<br />
requesting an application form or applying online at www.tafe.swin.edu.au/<br />
buscom/appform.htm<br />
further information<br />
Contact the School <strong>of</strong> Business and eCommerce on (03) 9213 6685<br />
Distance Learning: (03) 9213 6789 or 1800 633 560<br />
Email: tafebus@groupwise.swin.edu.au<br />
Website: www.tafe.swin.edu.au/buscom<br />
SMAll BUSINESS<br />
2304ACC<br />
Certificate III in Small Business<br />
Management<br />
The Certificate III in Small Business Management is a 200 hour accredited course<br />
to be selected from a framework <strong>of</strong> individual modules.<br />
Aims & Objectives<br />
The Certificate considers the factors and skills required to start or run a<br />
successful small business. It looks at the legal, marketing and financial<br />
implications <strong>of</strong> setting up a small business.<br />
Campus<br />
Croydon; Hawthorn; Healesville; Lilydale; Distance Education/Learning.<br />
Career opportunities<br />
The course is suitable for:<br />
People planning to set up a small business.<br />
Anyone in the early stages <strong>of</strong> running a small business.<br />
Employees in a small business.<br />
Small businesses ready to expand.<br />
<strong>Swinburne</strong> <strong>University</strong> <strong>of</strong> Technology 1 TAfE <strong>Handbook</strong> <strong>2002</strong>
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