2002 Swinburne TAFE Handbook - Swinburne University of ...

TAFE Courses 1 Business and Management 151
Course subjects
NOS124
NOS219
Accounting To Trial Balance
Accounting Basic Reports
NAP710 Financial Accounting Applications 1
VAD950
NAP720
NAP721
NOS 119
NOS215
NOS216
Marketing Concept
Business Maths
Business Statistics
Work Environment
Spreadsheet Fundamentals
Database Fundamentals
83950 Personal Financial Management
8395B
NAP722
NCSOO6
NCSOO9
NCS015
NCS018
NGHS107
NSW8673A
NSW8673B
NSW8673C
NSW8673D
Law Modules
NAP750
NAP752
NSW8673E
Financial Sales Skills
Economics For Business
Writing Workplace Documents
Negotiation Skills
Presenting Reports
Dealing with Customers and Clients
Managing and Developing Teams
Financial Institutions and Markets
Commercial Banking and Finance
Banking and Lending Practice
International Banking and Finance
Commercial Law Principles
Contract Law
Entrv requirements
Financial Institutions Law
Satisfactory completion of an appropriate Victorian Year 12 or its equivalent, or
mature age.
Application procedure
Full-time (Semester 1) applications must be made through the Victorian Tertiary
Admissions Centre (VTAC).
Applicants who wish to study part-time or commence mid-year should contact the
School of Business and eCommerce to obtain an application form or by applying
online at www.tafe.swin.edu.au/buscom/appform.htm
Further information
Contact the School of Business and eCommerce on (03) 9214 8165 (Hawthorn)
Distance Learning: (03) 92136789 or 1800 633 560
Email: tafebus@groupwise.swin.edu.au
BOOKKEEPING
0046BOOl{ Bookkeeping for the Office
This course is designed to train office personnel and small business operators in
manual and computerised bookkeeping applications using MYOB (Mind Your Own
Business).
Aims & Objectives
The course aims to provide participants with a sound knowledge in financial
concepts to enable them to effectively perform and manage the daily accounts
within a small business or office.
Campus
Croydon; Hawthorn; Lilydale; Prahran; Wantirna.
Career opportunities
Bookkeeper, payroll officer. Participants are also eligible for cross credits into
other courses meeting National Competency Standards
Administration and Office Technology.
Accounting.
Course duration
Six months part-time (two days per week).
Course subjects
Spreadsheets.
Monitor cash control.
Maintain daily financial records for accounting purposes.
Process payroll.
Stock control.
Maintain financial records for reporting purposes.
Entry requirements
There are no formal entry requirements. However, applicants should possess basic
computer skills and fluency in written and spoken English.
Application procedure
Application should be made directly to the School of Business and eCommerce by
requesting an application form or applying online at www.tafe.swin.edu.au/
buscom/appform.htm
Further information
Contact the School of Business and eCommerce on:
Telephone: (03) 9210 1224 or (03) 9214 6798
Email: tafebus@groupwise.swin.edu.au
Website: www.tafe.sw·ln.edu.au/buscom
CAll CENTRE OPERATIONS
13071TAS Certificate II in Communications
(Call Centre Operations)
13072TAS Certificate III in Communications
(Cali Centre Operations)
The Certificate II course provides participants with introductory experiences,
concepts and skills in a broad range of customer service and communication to
effectively disseminate information and services for enterprises.
The Certificate III is designed to significantly broaden the knowledge and
practices that are required to take a leading role in the communication and
customer service sector of an enterprise.
Aims & Objectives
The Certificate II aims to develop highly skilled call centre operators who become
the frontline staff for business and service industries. All training involves
practical, live experience in our call centre training facility in addition to the
theoretical and simulated learning applications.
The Certificate III focusses on consolidating communication and customer service
skills to an advanced level, while introducing management and supervision
practices that apply to this field of study.
Campus
Croydon; Prahran.
Career opportunities
Call centre operator at the entry level with the potential to become a supervisor or
team leader through additional training or study.
Course duration
Certificate II: Eight weeks full-time (3 days per week) or ten weeks part-time
(evening).
Certificate III: Sixteen weeks full-time (3 days per week) or twenty weeks parttime
(evening).
Swinburne University of Technology 1 TAFE Handbook 2002