Asymmetriskt i IT-projekt påverkat beslutsfattande

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port documentation has two different steps. First there is the written material
(sent in advance) and then there is the spoken presentation (during
the meeting). The written communication influences its readers who may
well reach their decision after reading the document. The presented material
influences the listener who has already decided or who will now
decide. Influencing someone who has already reached a decision is more
difficult than influencing someone who has not yet reached a decision.
To do this successfully the listener must have a high level of confidence
in the speaker, a high level of self awareness and knowledge. Examples
of content are computer costs, quality, goals, risk and benefits. Content is
described in specifications (product and project) and in the decision support
documentation. When documentation is created it is commonly
lacking in many details. Some points are implied by the writer and by
others involved in the process. Some points may be seen as unnecessary
and therefore left out in order to save space and time (for writing and
reading). Some information is kept secret because it does not conform to
the image of what is presented. To the uninitiated reader the documentation
may seem to be deficient and not show how the work has been carried
out, how it has progressed and how the results have been achieved.
If the decision support documentation is deficient in any way the decision
maker fills in his/her own experiences, knowledge or own personal
advantage. We can therefore assume that all information from some perspective
is asymmetric.
I have built a model for asymmetrically influenced decision making in
IS/IT projects (see figure 7) containing both the descriptive and the normative.
Effects and
benefits
Clarity
Create
U
Influence
I n
Determine
S
Individual Group
Influence
future
Influence
Influence
Figure 7: Asymmetrically influenced decision making