General Relief Policy - Department of Public Social Services

The necessary account/financial information
cannot be provided or is contradictory or
inconclusive.
There is other personal property that must be
evaluated.
GR 42-218 – Property
Services Referral
Process
GR 42-218.1 – Prior to
Making A Referral
What needs to be done prior to making a Property
Services referral?
An investigation is initiated within five (5) working
days of application or the receipt of information,
whichever comes first.
Before making a Property Services referral, as much
information as possible must be obtained about all
real and/or personal property currently owned within
the last two years by the GR individual.
Property Services referrals are usually initiated for
property owned or disposed of within the last two
years. However, property owned or disposed of prior
to that time may also be referred.
GR 42-218.2 –
Procedures for Hotline
Property Services
Referrals
How are Hotline Property Services referrals
made?
• A call is made to the Hotline at (626) 854-4732 to
request the investigation of urgent and noncomplex,
real, and personal property.
• The required verification information is provided.
• The telephone discussion(s) and reported
investigative findings are documented in the case
comments section.
• The written confirmation of the property
investigation (sent by Property Services as a
follow up to the Hotline referral) is filed in the
Property folder.
• The ABCDM 228 or PA 2465, Participant’s
Consent for Release of Information from a
Financial Institution, (an out of drawer form) is
required for each item being requested.