General Relief Policy - Department of Public Social Services

Responsibilities Following are responsibilities of the district
receptionist(s):
• Ask all individuals if they need help with reading,
writing or completing forms.
• Do not give application forms to an individual
who needs help completing them (if this is
known beforehand) or to anyone who appears to
be mentally disabled.
• Annotate the upper right corner of intake
materials “NSA” in red, when the individual
needs help with reading and/or writing or
appears to be mentally disabled.
• Advise individuals who are determined to need
special assistance that a Worker will provide
help with the forms.
• Inform individuals who are determined not to
need special assistance that a Worker will help
them complete any items on the forms that they
do not understand or cannot complete.
GR 41-106.3 –
Screeners/Intake
Worker Responsibilities
How are individuals who are potentially mentally
disabled assisted with the intake process?
• Individuals who need help with reading/writing
or those who appear mentally disabled are
given a careful explanation of the application
process. All application forms are read to them
and completed for them up to the point of
obtaining their signature.
• Individuals who appear to be mentally disabled
and eligible to GR are assigned to and see by
an intake Worker, on a priority basis. If the
individual is too disturbed to work with eligibility
staff or requires urgent mental health services,
the individual is referred immediately to colocated
DMH/APS staff.
Refer to GR 41-102 for instructions for
identifying NSA cases.
Refer to GR 41-105 for deferred eligibility
requirements.
• Intake forms for individuals who do not appear to
be mentally disabled, but only need help with