General Relief Policy - Department of Public Social Services

• The active case segments of the case record
are kept in a blue folder.
• A blue/white label is placed on the front of the
blue folder with the mentally disabled individual’s
name and the letters “NSA”.
• The top front of forms processed by public
contact staff are annotated with NSA.
GR 41-103.2 –
Identification on
LEADER
How are NSA individuals identified on LEADER?
NSA individuals are identified on LEADER with the
employability status of NSA. The employability
status is changed as soon as the determination is
made that the individual is NSA.
If it is later determined that the individual is not
NSA, the employability status is changed to the
appropriate code and any needed case action is
taken.
Refer to NSA for LEADER procedures.
GR 41-103.3 – Needs
Help Reading and
Writing
What needs to be done when an individual
needs help reading and writing?
If an individual does not appear to be mentally
disabled, but needs help in completing forms
because they have difficulty in reading and writing:
• The individual is assisted in reading and
completing the forms.
• These individuals are processed through normal
procedures without priority handling.
• The front of the Documentation/Activity folder is
annotated “Needs Help Reading and Writing”
(color-coded folders are not used for these
cases).
• The front of forms are annotate in red “Needs
Help Reading and Writing.”
GR 41-103.4 – Use of
Affidavits with NSA
Applicant/Participants
Can affidavits be used with NSA cases?
Yes, NSA applicants/participants may sign
affidavits, but like all participants, must never be
forced to sign them. Affidavits are helpful for good
cause determinations and to document information
when original documents cannot be obtained.