General Relief Policy - Department of Public Social Services

Benefits must be issued on-line the same day for
individuals who have resolved all outstanding
non-compliance issues and are homeless and or
threatened with homelessness.
GR 44-403.2
Rescheduled Hearings
Individual’s Request
When are hearings rescheduled when requested
by the individual?
The hearing is rescheduled when an individual
advises the Worker in advance of the hearing of not
being able to attend the hearing for a legitimate
reason.
The hearing is rescheduled to a mutually
acceptable date that falls before the individual’s
next stagger date (when possible), provided this
date falls on or before the last date of the
extended suspend.
If it is not possible to reschedule the hearing
before the next stagger date, the hearing is
scheduled within one week of the request to
reschedule.
If the individual advises the Worker in advance of
not being able to attend the rescheduled hearing,
for a legitimate reason, it can be rescheduled
again. The second reschedule must be within the
week of the original request to reschedule.
No benefits can be issued pending resolution of
the hearing issue.
When good cause is determined, benefits are
increased/rescinded without penalty or proration.
Refer to GR Hearings for LEADER procedures
on rescheduling hearings.
GR 44-403.3
Rescheduled Hearings
County’s Request
When are hearings rescheduled at the county’s
request?
When the hearing is rescheduled by the County to a
date on or after the individual’s stagger date, aid is
not reduced or suspended pending the hearing.
If aid has already been reduced/suspended, benefits
must be increased/rescinded, without penalty or
proration and be available on the individual’s stagger
date.