General Relief Policy - Department of Public Social Services

GR 41-109.2 – NSA
Training
• NSA Training
All public contact staff are to receive training
provided by DMH Staff who provide guidelines
for identifying and assisting apparently mentally
disabled individuals. Public contact staff
includes all administrative staff, ESs, EWs,
Screeners, Customer Service Representative,
Receptionist, Cashier, Unit Clerk, Early Fraud
Investigators (EFI) and Security Officers.
‣ All previously trained staff must be
retrained once each year and new staff
must be trained within one month of
assignment.
‣ Larger districts are to schedule monthly
training sessions with DMH staff.
‣ Smaller districts, after all public contact
staff have been trained for the year, are
required to schedule training only when
new GR public contact staff are assigned
to their district.
‣ For districts that share a DMH
professional, the district administrators of
the office where the DMH professional is
housed determines which office the
training is provided. The location may
rotate from office to office each month.
The District Training Liaison/Designate is
to notify district staff, EFIs and Security
Officers of their scheduled training
sessions.
GR 41-110 – District
Designation of NSA
GR 41-110.1 – When
District Designation is
Appropriate
When would the District designate an individual
NSA?
After an individual has been determined by
DMH/APS staff not to be NSA, district staff may feel
the need to change the designation to NSA. The
change may be necessitated by:
• District staff observing a change in the person’s
behavior, or