Organizational Development for Knowledge Management at Water ...

Q3 and Q7 were dichotomous, requesting yes or no. Q3 asking “Are your employees
learning fast enough to keep up with changes needed by your organization?” asked for an
explanation of response. Q10 made four statements regarding technology systems and the
Information Technology Depart in particular and asked for a yes or no agreement.
Q4, Q11, Q12, Q13 and Q14 were open-ended questions as follows:
Q4 Briefly list the opportunities and initiatives that would make your organization more
successful.
Q11 What are the barriers in your organization to implementing new initiatives?
Q12 What are the barriers outside your organization to implementing new initiatives?
Q13 What are the critical factors in your organization that support successful
implementation of new initiative?
Q14 How would you describe a successful initiative in your organization?
Q15 was also an open-ended question for those drinking water utilities who had
implemented KM strategies or initiatives. Specifically it asked: If your utility has implemented
or is implementing a knowledge management strategy or initiative, please fill in the reverse page
(km Strategies or Initiatives) for each strategy and initiative (successful or unsuccessful) that you
are willing to share. The reverse page is as follows:
Is your utility implementing (Y/N) or has your utility implemented (Y/N) KM strategies
or initiatives?
If you answer yes above, please provide the following for each strategy or initiative:
(A) What are/were the critical success factors (how was success measured)?
(B) What problems or issues made implementation difficult? If the strategy or initiative
failed, what were the barriers that could not be overcome?
(C) What are/were the financial costs involved in implementing this strategy or
initiatives?
(D) From what you are learning/have learned, what might you do differently?
(E) How is/was this strategy or initiative aligned with utility business processes (strategic
business planning, operational planning, capital improvement planning, human
resource development, life cycle planning, information technology master planning)?
(F) What benefits is the utility seeing from implementation of this strategy or initiative?
If this strategy or initiative failed, would you be willing to try it again with additional
knowledge management expertise?
A-6
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