Organizational Development for Knowledge Management at Water ...

Technology
Implemented SAP in 2007- focus has been
on learning the SAP, enhancing process
oriented workflows and utilizing the system
to maximum capacity.
New technology is slow to take holder
within departments.
Technological advancement is too fast for
some baby boomers with little computer
experience.
Maintenance section is not keeping pace
with electronic based equipment and
controls.
We seem to keep ahead of requirements
from regulators.
Keeping up in most instances.
In a perfect world, our efforts would result
in keeping pace at all levels; where we don’t
“keep up” is in the area of
succession/transfer of information.
Knowledge Retention
The key is retention of these individuals.
Younger, new hires are slow in retaining
information and practices shared with them
by more senior members in our water
service environment.
Communication
Roundtable discussions, conferences,
quarterly discussions in-house between
employees and management.
Other
We are committed as an org to R&D and
participate broadly in group and individual
capacities with EPA, FDEP and peer
agencies.
Middle management has a strong sense of
“ownership” and staying current is self
motivated.
Active participation by workers in Awwa
certification programs at all levels in org.
CCWD emphasizes need to disseminate
information. Vehicles include town hall
meetings, team meetings, intranet,
newsletters, etc.
Employees do many jobs.
Hire people with skill sets in areas of
management
The overall quality of operators on the
western slope of Colorado is below average.
Many fail basic state license exam.
Business structures and processes that
support continuous improvement are not
what they should be.
Age related reluctance
We are in fireman mode
General
But could always improve.
We are doing well, but it could be better.
Barely
Just barely
Some better than others.
Not in all cases
Some are, but several aren’t.
Some are but some aren’t/ or can’t
Some progress –difficult question to answer
yes or no. some function yes, some no.
Retirements are happening faster than the
process of capturing institutional
knowledge. We are catching up utilizing
technology such as GIS, CMMS, & SOP’s.
Generally
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