Organizational Development for Knowledge Management at Water ...

# Subject Utility Size Estimated Cost Benefits
22 Develop
Organizational
Learning System
Seattle
Public
Utilities
1300 No cost identified This initiative draws out natural leaders,
early adopters and enthusiastic learners. It
fosters and supports more learning in the
department, providing the opportunity for
developing back-up expertise across
23 Louisville Water
Company 207
System
Certification
Process:
Knowledge
Management
24 LWC System
Certification
Review Process
25 LWC Process &
Operational
Improvements
26 LWC Talent
Resource
Planning/Success
ion Management
27 LWC Individual
Development
Plans (IDP's)
28 Implementation
of OPCON –
Knowledge
Keeper Software
29 Directions
Program
30 Cross-Utility
Partnership for
Safe Drinking
Water
Louisville
Water
Company
Louisville
Water
Company
Louisville
Water
Company
Louisville
Water
Company
Louisville
Water
Company
City of
Cleveland
Department
of Utilities,
Division of
Water
Seattle
Public
Utilities
Salt Lake
City
Department
of Public
Utilities
functional areas.
450 No cost identified This System Certification Process enables
the institution to better plan in the areas of
succession management, knowledge sharing
and retention, and cross-train.
450 No cost identified This system certification process allows
LWC to bring consistency in the
documentation of work processes, standard
operating procedures, operating plans,
relationship charts and flowcharts.
450 No cost identified See summary of 2007 success, an
attachment to this project study
450 No cost identified The implementation of this process
improves knowledge of bench strength and
gaps, training needs to be addressed and
candid conversations with employees on
their career development and growth within
the company.
450 No cost identified Employees achieve their learning objectives
and are better prepared to perform their
current jobs or to take on new
1150 Monthly software
program
subscription fee
responsibilities.
The organization uses this software program
as a means to support training, succession
planning, continuous improvement and
organizational sustainability.
1300 $175,000 Mentoring has been consistently the highest
rated activity in the Directions Program.
This training has been found to be useful to
individuals.
381 No cost identified Through this program water consumers are
assured that their water provider is
committed to providing the best quality
water possible and that each treatment
facility has gone through a rigorous effort to
optimize water treatment processes.
Appendix A 52
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