Organizational Development for Knowledge Management at Water ...

Chapter 8: The KM Toolkit | 61
embed that same response in terms of knowledge creation, knowledge sharing and knowledge
retention.
An important part of the change approach in KM is to overcome barriers before they
become barriers. One approach is to use a team or community to identify potential barriers, then
brainstorm ways to remove these barriers or negate their impact on the success of the KM strategy
or initiative being planned. Equally important is to identify and recognize what is working well.
Built on the precept that what we focus on becomes our reality, an Appreciative Inquiry approach
helps empower the workforce and facilitate receptivity to new ideas.
Resources Linked From the Planning Phase
Resources linked in support of this discussion are:
• Tools: Appreciative Inquiry, Blog, Brainstorming, Brain Writing, Collaborative
Problem Solving, Community of Interest, Community of Practice, Document
Repository, Event Intermediation, Interviewing, KM Desk Guide, Knowledge Audit,
Knowledge Base Roadmap, Knowledge Map, Knowledge Ontology, Knowledge
Taxonomy, Lessons Learned, Relationship Building, Shared Space, Social Network
Analysis, Storytelling, Wiki, The World Cafe
• Ideas: Community Outreach, Cross-utility Collaboration, Media Productions,
Stakeholder Engagement, Technology Related Tools
• Strategies: Becoming a Knowledge Centric Organization (KCO), Increasing
Efficiency and Effectiveness through Knowledge, Developing Knowledge Leaders,
Implementing eLearning, Knowledge Retention and Nurturing a Knowledge Sharing
Culture
• Depth Resources: Building and Sustaining CoPs (APQC study), The Change Agent’s
Strategy (MQI paper), Creating a Knowledge-Sharing Culture (APQC study), DON
tool ABC’s for CoP Quick Start (DON Tool), The Eleven Deadliest Sins of KM
(Fahen-Prusak paper), From Stories to Strategy (MQI paper), Guide to Virtual CoPs
(FAA pamphlet), Lehigh County Authority Workforce Plan, A Model for Team
Learning and Success (MQI monogram), A New Change Model (MQIpaper),
Organizing Knowledge with Ontologies and Taxonomies (TECHi2 paper),
Relationship Network Management (MQIpaper), Systems and Complexity Thinking
(MQI paper), Virtual Collaboration (APQC study)
• White Papers: 4003 White Paper #3 (barriers)
• Project Studies 1, 5, 9, 23
• Case Examples 1, 2, 10, 16, 18, 20, 22
• Case Studies: The DON Case Study, Learn@WELL Case Study, Singapore Case
Study
The Executing Phase
Start-up of the KM project usually means the beginning of execution or implementation of
the project plan. If the planning has been thorough, the project team is in place and networks have
been identified or established. Start-up is the time to set in motion project activities such as allocating
resources, contract administration, distributing information and communicating the project
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