Organizational Development for Knowledge Management at Water ...

Knowledge Mapping
Sample Questions
Questions regarding the existence of current knowledge:
List categories of knowledge you need to perform your job.
Which of this knowledge is available to you?
How do you use this knowledge to meet the goals of your utility?
From where do you obtain this knowledge?
How do you obtain this knowledge?
Is this knowledge readily available or difficult to find?
What could help you find, use and share knowledge more efficiently?
Does the environment you work in help or hinder acquiring knowledge?
Who do you consider experts in your organization?
In what form is the knowledge that you get from these experts?
What are the primary documents or resources you use in your work?
Who has control of those documents?
Questions regarding missing knowledge:
List categories of knowledge you need to better perform your job.
How would your performance improve if you had this knowledge?
Where or from whom could you get this knowledge?
What knowledge do you use over and over again?
How much time do you spend looking for knowledge?
Do you ever have to recreate knowledge you previously used?
What types of questions do you ask to which you cannot find answers?
Who comes to you for information? What level are they?
Do you have the information they need?
Did the requested knowledge have to do with:
Business performance?
Functional area expertise?
Administrative issues?
How much of the knowledge you use is outdated?
What are the barriers to knowledge sharing in your organization?
What can be done to promote knowledge sharing?
What are the reasons you make mistakes on the job?
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