Organizational Development for Knowledge Management at Water ...

usiness plan and the KM strategy are aligned. It may be beneficial to read the sections on
Developing the Strategy and Writing the Plan in the Planning phase of the toolkit process.
Q36: How well will the operational plan support the KM strategy?
Q36-3: Selecting level 3 indicates that the operational plan provides some support to the KM
strategy, but not necessarily a large amount. Depending on the anticipated interaction and
relationship between the operational plan and the KM strategy, this may be acceptable. Where
possible, the two should mutually support each other. It may be beneficial to read the sections
on Developing the Strategy and Writing the Plan in the Planning phase of the toolkit process.
Q36-2: Selecting level 2 indicates that the operational plan may provide some support for the
KM strategy. If the operational plan and KM strategy are independent and do not need
interaction and alignment, then a KM strategy may begin implementation. However, the plan
and KM strategy may have to be reviewed to bring them into better alignment. It may be
beneficial to read the sections on Developing the Strategy and Writing the Plan in the Planning
phase of the toolkit process.
Q36-1: Selecting level 1 indicates that the operational plan will provide little or no support for
the KM strategy. If this is the case then the plan and the KM strategy need to be reviewed and
brought into closer alignment and mutual support. It may be beneficial to read the sections on
Developing the Strategy and Writing the Plan in the Planning phase of the toolkit process.
Q37: How well will the capital improvement plan support implementation of a KM
strategy?
Q37-3: Selecting level 3 indicates that the capital improvement plan provides some support for
the KM strategy. In this case, a KM strategy would have to be reviewed for its relationship to
the capital improvement plan to ensure the KM strategy supports the long-term goals of the
Utility. If the two are relatively independent, there should be no issue in commencing the KM
strategy. It may be beneficial to read the sections on Developing the Strategy and Writing the
Plan in the Planning phase of the toolkit process.
Q37-2: Selecting level 2 indicates that the capital improvement plan is relatively independent of
the KM strategy. This should not be an issue unless the KM strategy directly impacts the capital
improvement plan. In this case, the plan and the KM strategy need to be reviewed carefully and
brought into alignment. It may be beneficial to read the sections on Developing the Strategy
and Writing the Plan in the Planning phase of the toolkit process.
Q37-1: Selecting level 1 indicates that the capital improvement plan will not support the KM
strategy. Assuming the KM strategy needs support from the capital improvement plan, then
these two should be brought into alignment. If there are no negative impacts between the two,
the KM strategy could begin implementation, assuming other aspects of this assessment are
acceptable. It may be beneficial to read the sections on Developing the Strategy and Writing
the Plan in the Planning phase of the toolkit process.
Q38: How well will the Utility’s information technology master plan support
implementation of a KM strategy?
Q38-3: Selecting level 3 indicates that the information technology master plan provides some
support for the KM strategy. If the KM strategy involves significant technological support, this
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