Organizational Development for Knowledge Management at Water ...

Natural Work Team Observation Checklist
Team
Name
Observer
Name
Meeting
Date
Team Meeting Logistics
On time: Meeting starts on time and members are present.
Minutes: Minutes are documented and approved.
Agenda: Agenda includes sections for topics, outcomes, time allocation, & person
responsible
Agenda Items: Process/Operational Improvements, QWL, & Open Communication are
agenda items.
Prepared: Members are prepared for the meeting and responsible for commitments.
Roles: Roles are defined and individuals are aware of their responsibility.
Rotation: Leadership role and other roles rotate among members.
Regular Meetings: Meetings are held at a regular time and place.
Purpose: A clear understanding of the purpose for the meeting.
Goals: Clear goals with measures that are reviewed and discussed.
Team Dynamics
Balanced Participation: All members are engaged in the discussion and add to the
conversation without domination.
Contributions: Differences of opinion are freely expressed and valued by others.
Listening: Ideas and input are listened to by the team without interruption.
Trust: Interactions are open and honest and members support and respect each other.
Goals: Members appear to be headed in the same direction and on the same page.
Tension: Differences and conflicts are resolved openly and constructively.
Responsibility: The team takes responsibility for its successes/failures and does not blame
others.
Leadership Qualities
Vision: Leader articulates big picture and communicates importance of goals and team to
LWC.
Expectations: Expectations for the team are clarified and explained when necessary.
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