Organizational Development for Knowledge Management at Water ...

Cost: No cost noted
Benefits: Systems that are fully functioning as Total Quality Organizations are recognized by
the Executive Leadership Team. Systems that may be lacking in some areas are provided with
coaching and assistance necessary to achieve compliance with the criteria/standards. The
certification process has allowed LWC to bring consistency in the documentation of work
processes, standard operating procedures, operating plans, relationship charts, flowcharts, etc.
Attachments provided: 2008—2009 System Certification Working Checklist FINAL; 2008—
2009 Management Interview Questions; 2008—2009 Non-Management Interview
Questions.
Compiled May 2008
_______________________
POC:
Carl Blanton
Louisville Water Company
SUPPORTING ORGANIZATIONAL EFFECTIVENESS (SOE)
2008 - 2009 System Certification Working Checklist
Business System:
Entrance Conference Date:
Exit Conference Date:
Date of Final Report:
Date of ELT Review for Approval:
Certification Purpose:
To determine that Business Systems are complying with the Next Level Plan 2005 and Beyond
certification elements.
Certification Review Objectives:
11. Determine that required documentation exists, is controlled, and validated.
12. Assess system’s progress toward commitment to quality principles.
13. Assess the system’s evaluation of business risk.
14. Determine the effectiveness of process improvements.
15. Determine the system’s commitment to partnership among employees.
16. Assess the system’s level of customer focus.
17. Determine the system’s progress toward empowerment.
18. Assess the system’s commitment to quality of work life.
19. Evaluate system’s plans and documented business results.
20. Assess the system’s progress toward knowledge management.
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