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Organizational Development for Knowledge Management at Water ...

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5. Distribution Truck Cycle Count<br />

6. Computer-Based Training <strong>for</strong> Vehicular Accidents<br />

7. Fire Hydrant Program Reorganiz<strong>at</strong>ion<br />

8. Crew Manuals<br />

9. Improved Tracking of Uni<strong>for</strong>m Purchases<br />

10. Coordin<strong>at</strong>ion of Garage Parking<br />

11. Emergency Turners Manual<br />

12. Hydrant Bury Depth Schem<strong>at</strong>ic<br />

13. Hydraulic Calcul<strong>at</strong>ion Form<br />

14. Fire Hydrant Photo Journal<br />

15. Large Vault Lid Improvement<br />

16. Heavy Equipment Training Procedures <strong>for</strong> Backhoes & Excav<strong>at</strong>ors<br />

17. Crew Leaders Assisting With Construction Estim<strong>at</strong>es<br />

18. E-Requisition and Return Process <strong>for</strong> Inventory<br />

19. Bilingual BWA Improvement<br />

20. Planning Work Space Shared Drive Improvement<br />

21. Distribution System M<strong>at</strong>erials Training<br />

22. Main Break Planning Response & Notific<strong>at</strong>ion<br />

23. Point Renewal Proximity Scheduling<br />

9 Oper<strong>at</strong>ional Improvements:<br />

1. Pre-fabric<strong>at</strong>ed Rebar Anchors<br />

2. Stoll Construction and Paving LWC Invoice<br />

3. Segreg<strong>at</strong>ion of Scrap Metal<br />

4. Fire Hydrant Servicing Productivity<br />

5. Contractual Services Invoice Verific<strong>at</strong>ion<br />

6. Cross Business Fire Hydrant Team<br />

7. Coordin<strong>at</strong>ion of Capital Project Charges<br />

8. Digital Camera Process <strong>for</strong> Field and First Response Personnel<br />

9. Ownership of Construction Equipment<br />

Providing Customer & Public In<strong>for</strong>m<strong>at</strong>ion<br />

25 Process Improvements:<br />

1. Process <strong>for</strong> Discontinue/Kill Service Orders<br />

2. Tracker File Folder<br />

3. ADJDO Utility Contract<br />

4. Assigning Attachment Number / Upd<strong>at</strong>ing Attach D<strong>at</strong>abase<br />

5. Tax ID/Soc. Sec.<br />

6. Master Meter Customer Forms/Process<br />

7. Cell Phone #<br />

8. Non-billed Public Fire Hydrant Applic<strong>at</strong>ion<br />

9. Bill Message Request<br />

10. FDM P<strong>at</strong>h in E-CIS<br />

11. High Bill Protocol Letter<br />

12. Bill St<strong>at</strong>ement Upd<strong>at</strong>e<br />

13. Activity Code Revision<br />

14. LWC Small Scale Filter Design<br />

15. Postcard Evalu<strong>at</strong>ion<br />

16. Balancing Method <strong>for</strong> NSA Checks Received<br />

17. Electronic Survey<br />

18. Daily Deposit Reporting<br />

©2011 W<strong>at</strong>er Research Found<strong>at</strong>ion. ALL RIGHTS RESERVED.

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