Organizational Development for Knowledge Management at Water ...

Expected Outcomes:
Better understanding of other workers, and hence better cooperation and collaboration,
resulting in improved Utility performance.
When needed, the organization can rapidly create teams that can work together to solve
problems.
Values, being the bedrock of Utility success, cannot be taught but can be learned,
accepted and utilized by employees as they listen to, and interpret, stories and
anecdotes, especially those relevant to the Utility.
See:
Project Study #29 (Seattle Public Utilities, WA)
Case Study #9 (The Socio Economic Unit Foundation, India)
Singapore Case Study
Tools: Appreciative Inquiry
Ba Spaces
Dialogue
Knowledge Moments
Shared Space
Ideas: Building Trust
Additional Resource:
MQI paper on Relationship Network Management
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References:
Nilson, Carolyn (1993). Team Games for Trainers. New York, NY: McGraw Hill.
Von Oech, R. (1998). A Kick in the Seat of the Pants, Using Your Explorer, Artist, Judge, and Warrior to be More
Creative. New York, NY: Harper Perennial.
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1 Adapted from the Department of the Navy Knowledge Centric Organization Toolkit
C-109
©2011 Water Research Foundation. ALL RIGHTS RESERVED.