Organizational Development for Knowledge Management at Water ...

Project Study # 3
Professional Development Initiative—2007
Project Description: The goal of this initiative is to promote further development of the technical
knowledge and skills of Water Division employees. Each Section Manager is responsible to
identify, attend and/or conduct appropriate developmental activities for themselves and
employees in their section, with the General Manager providing general oversight and guidance.
A number of formal and informal developmental activities will be used to develop
employee knowledge and skills, in support of this initiative. These activities include: attending
conferences, teleconferences and workshops; viewing DVDs, video tapes, power points and
other AV materials; reading guidance manuals, books, research papers, articles and other
printed materials; attending safety training; participating in tailgate and brainstorming sessions;
and attending MSO sponsored training.
Size of Utility: 32 employees
Critical Success Factors: (1) Managers scheduling formal and informal developmental activities
on a routine basis for their employees. (2) Developmental activities focusing on specific
concerns and goals of each respective session.
Cost: Funds have been budgeted in each section of the Water Division’s 2007 for expenditures
associated with formal professional development activities and purchase of needed materials.
Benefits: Increased knowledge and skills will support continuing efforts to provide high quality
economical water and service to customers, enhance the safety and efficiency of the workplace
and help keep pace with technological and regulatory advances in the water industry.
Compiled April 2007
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POC:
Greg Swanson
City of Moline Water Division
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