Organizational Development for Knowledge Management at Water ...

Improvement
Operational
Business System:
Name of Individuals or Team Involved:
DATE:
NAME OF IMPROVEMENT:
Past Practice: Provide a short description of the past practice/process used.
Difficulty with the Past Practice: Provide a brief description of what problems or difficulties were caused by the past practice and how the practice
impacted the quality, service or value of the service/product provision.
New Practice: Describe the goal established to correct or overcome the difficulty with the past practice. Note changes implemented and how the new
practice positively impacts quality, service or value. Describe changes in activities, procedures or process.
Outcome: Describe the goal established to correct or overcome the difficulty with the past practice. Note changes implemented and how the new
practice positively impacts quality, service or value. Describe changes in activities, procedures or process.
A graph must be submitted below showing an improvement trend over time between past and the new practice, including performance against the goal or
target.
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