Organizational Development for Knowledge Management at Water ...

potential of current and future information technology investments in terms of their contribution
to business problems and the business mission.
While the option of writing in additional planning processes considered as core was
provided in the survey, no additional processes were chosen by responders.
As indicated by the data presented in Tables A.5 and A.6 above, one potential finding is
that information technology—and more specifically, ITD—has not been sufficiently developed
or effectively embedded in support of the business needs of drinking water utilities. There is a
close relationship between information technology (IT), information management (IM) and
Knowledge Management.
CRITICAL SUCCESS FACTORS IN SUCCESSFUL IMPLEMENTATION OF KM IN
WATER UTILITITES
Project 4003 survey participants were asked: What are the critical factors in your
organization that support successful implementation of new initiatives? There were 290
responses from 207 responders. Figure A.4 shows the general areas of responses. The largest
number of these responses (17.9%) were focused on support: from leadership, management,
staff, directors, the water board, the commission, the city council, the city manager, the
community, and support from employees and other departments. Several of these coupled
commitment with support.
Support
Leadership
Buy-In
Employees
Money
Communication
Other
Teams
Time
Technology
Planning
Change
Training
Resources
Results
Laws and Regulations
Implementation
0 20 40 60
Source: Project 4003 survey response
Figure A.4 Critical factors that support successful implementation of new initiatives
Appendix A 40
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