Organizational Development for Knowledge Management at Water ...

Metering Services
33 Process Improvements:
1. Magnetic Key Vault Lid Removal (2 nd Qtr 07)
2. Delinquent Fire Service Accounts (2 nd Qtr 07)
3. Disconnect Work File / Field Notices (2 nd Qtr 07)
4. Bankruptcy Streamlining (2 nd Qtr 07)
5. Retro-fit Advertisement in CCR (2 nd Qtr 07)
6. Old Accounts to Collection Agency (Submitted first by Metering Services; Shared with IT) (4 th Qtr 07)
7. COLMS – Collections Miscellaneous (4 th Qtr 07)
8. New Collection Group (LARGE)/DSCN (4 th Qtr 07)
9. Radio Dispatch Support (4 th Qtr 07)
10. SFOTN Improvements/Revitalization (4 th Qtr 07)
11. SFO Hotline – (502) 569-3600 x SFOS (4 th Qtr 07)
12. SFO Edits (4 th Qtr 07)
13. AMR Drive Route Mapping (4 th Qtr 07)
14. Daily Read Schedule Report (4 th Qtr 07)
15. Meter Dial Reference Materials (4 th Qtr 07)
16. Rainsuit Improvements (4 th Qtr 07)
17. AMR Antenna Fix (4 th Qtr 07)
18. Camera Purchase (Repair Leaders) (4 th Qtr 07)
19. Cross-Training Effort (4 th Qtr 07)
20. Duty Exchange Service Order Dispatching (4 th Qtr 07)
21. Forklift Qualification (4 th Qtr 07)
22. Meter Inventory Tracker (4 th Qtr 07)
23. Posting Productivity Data (4 th Qtr 07)
24. Pressure Testing Equipment (4 th Qtr 07)
25. Use of Planner Eraser Board (4 th Qtr 07)
26. RDAMR and RFFIX Field Documentation (4 th Qtr 07)
27. Tool Box Spare Keys (4 th Qtr 07)
28. Meter Shop Garage Inventory Organization (4 th Qtr 07)
29. Transfer of AMR MIU Number Information from C2 Personnel to Metering Services Personnel
(Submitted first by Metering Services; Shared with Distribution Operations) (4 th Qtr 07)
30. Updating ECIS When a Defective Dial is Exchanged in the Meter Shop With a New Dial Reading Zero (4 th
Qtr 07)
31. Groove Lock Pliers (4 th Qtr 07)
32. Reading of UPS Meters (4 th Qtr 07)
33. Jeep Inventory (4 th Qtr 07)
4 Operational Improvements:
1. Meter Shop – Capitalize Labor Used Building Meter Batteries (Submitted first by Metering Services;
Shared with Financial Resources) (4 th Qtr 07)
2. AMR MIU Warranty (4 th Qtr 07)
3. Meter Pit Extension Rings (4 th Qtr 07)
4. Large Meter UME Replacement (4 th Qtr)
Supplying I.T. Resources
8 Process Improvements:
©2011 Water Research Foundation. ALL RIGHTS RESERVED.