Organizational Development for Knowledge Management at Water ...

14 | Organizational Development for Knowledge Management at Water Utilities
Table 2.1 (Continued)
# Subject Utility Size Estimated cost Benefits
30 Cross-utility
Partnership for
Safe Drinking
Water
31 Social Network
Analysis
32 Real Estate
Manager
33 Sharepoint for
Sharing Plant
Operations
Salt Lake
City
Department
of Public
utilities
Charlotte-
Mecklenburg
utilities
Tampa Bay
Water
City of
Cleveland,
Department
of utilities,
Division of
Water
381 No cost identified Through this program water consumers are
assured that their water provider is committed
to providing the best quality water possible
and that each treatment facility has gone
through a rigorous effort to optimize water
treatment processes.
800 Less than $5,000 The SNA tool helps the organizations to
identify how information is processed
and stored. It also enables the utilities to
successfully revitalize and expand their water
reuse program.
135 Approx. $50,000 This application provides Operations/
Maintenance feedback on use of our property
to guide future acquisitions (i.e., existing
easement widths for comparative facilities)
and better enforce our existing land rights
(against encroachment) as well as perform our
real estate obligations (mowing, maintenance
of appearance, etc.) more efficiently.
1150 Program was
bundled in
Microsoft package
One of the benefits that have been seen by the
usage of this program is the calendar that lets
the user know when chemical deliveries are
and who is working. In addition this program
provides easy access to the Documents such
as; Standard Operator Procedures, work aides
and safety issues. This program allows for the
utility to have the critical information needed
at their fingertips
Case Studies
In addition, five case studies are provided as part of the KM Toolkit. These are: The
Department of the Navy; Learn@WELL (Water and Environmental Health in Developing
Countries); NASA (National Aeronautics and Space Administration) (one on Web-Based
Collaborative Decision Support and one on KM at NASA-Kennedy Space Center); and Singapore
Water Strategies.
The Department of the Navy: The DON Moves Into the Knowledge World
The Department of the Navy (DON) became aware of the need to implement knowledge
management strategies to optimize strategic and tactical decision making, resulting in more effective
and efficient mission performance. The DON’s vision for the future was to obtain Knowledge
Superiority, a sustainable competitive advantage over potential enemies, by sharing knowledge
through an interactive network system. The institution considers knowledge management as a
process for optimizing the effective application of intellectual individual, team-based and corporate
capital to achieve organizational objectives. Thus, they developed a knowledge management
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