Organizational Development for Knowledge Management at Water ...

Question 4: Briefly list the opportunities and initiatives that would make your
organization more successful.
Of the 207 survey participants, 157 contributed to the comments below. The general
areas of grouping (largest to smallest number) are: results, implemented, cost-effective, planned,
goals, employee buy-in, supported, accepted, ideas, timely, teams, benefits, identify problem,
understood/communicated, analyze, measurable, meets needs, leadership and other.
Money
Revenue stream increases.
More dollars for infrastructure
Funding
Large capital investments
Gain more ability to integrate with city-wide
financials
Consolidated grant info, who to see when
applying for grants
Skill bases pay.
More realistic pay scale
Clear accountability of work group cost
relationship to total cost of service
Incentive pay
Bonuses for employees
More money for GIS implementation
More money
Money to implement any initiatives
Communication
More sharing with other city departments
Communication between departments
Improved coordination between our
engineering dept and operations dept.
Forums where operators, supervisors,
customer service can discuss field and
advancements in technology
Additional peer level meeting between staff
from different depts. And different agencies
Better communication among the
construction crew employees with the
employee groups
Information sharing
Networking with others
More interaction among ‘line staff’ and
management
Improving communication regarding our
strategic plan, (the mission, vision and
values contained there in) and the
accomplishments we are making.
More sharing of information from bottom to
top and vice versa
Sharing of bigger picture objectives within
the organization help to increase
communication on all levels
More all employee meetings
More communication with other water
treatment plants and systems
More public outreach
Adequate staff recreation; public
information meetings using line employees.
Very open communication
Increased communication methods need to
be developed- one that is easy to implement
as well as effective in roll out
More open communication and knowledge
sharing practices
Broad bases communication plan with
stakeholders
Willingness to share information
Sharing long term strategies
Use of common terminology
We are a small municipality so we normally
have to work together on a daily basis
Planning
We are just starting a conscious process to
develop a \’organizational learning system’\
to foster and support more learning in the
dept. We are also looking for ways to
increase accountability in decision making
and to push decision- making down into the
organization
Stronger planning processes that are well
integrated into decision making
Managers plan for future
Better planning
Process planning
True succession and work force planning
Succession planning
Better succession planning transfer
knowledge from retiring employees to their
replacements
Strategic focus
Better strategic planning process and
implementation discipline
Strategic thinking/management—3 year into
5 year plan
KM strategic planning
Long term goals
A-14
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