Organizational Development for Knowledge Management at Water ...
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issue could require careful consider<strong>at</strong>ion be<strong>for</strong>e proceeding with the str<strong>at</strong>egy. Wh<strong>at</strong>ever level of<br />

technology support is needed, it is important to ensure th<strong>at</strong> the technology is selected and<br />

implemented in a manner which is cohesive with Utility needs and resources, and employee<br />

acceptance. You may wish to review the Building the Found<strong>at</strong>ion section in the Preparing<br />

phase of the toolkit process. See also Technology Rel<strong>at</strong>ed Tools in the Ideas section of the<br />

toolkit under Resources.<br />

Q38-2: Selecting level 2 indic<strong>at</strong>es th<strong>at</strong> the in<strong>for</strong>m<strong>at</strong>ion technology master plan provides some,<br />

but not necessarily sufficient, support <strong>for</strong> the KM str<strong>at</strong>egy. If the KM str<strong>at</strong>egy is highly<br />

dependent upon technological support, as many KM str<strong>at</strong>egies are, implement<strong>at</strong>ion may have to<br />

be delayed until it is assured th<strong>at</strong> adequ<strong>at</strong>e technology is available. You may wish to review the<br />

Building the Found<strong>at</strong>ion section in the Preparing phase of the toolkit process. See also<br />

Technology Rel<strong>at</strong>ed Tools in the Ideas section of the toolkit under Resources.<br />

Q38-1: Selecting level 1 indic<strong>at</strong>es th<strong>at</strong> the in<strong>for</strong>m<strong>at</strong>ion technology master plan would provide<br />

little or no technology in support of the KM str<strong>at</strong>egy. Since technology is an enabler <strong>for</strong> KM, this<br />

may not be acceptable, depending upon the needs of the KM str<strong>at</strong>egy. A careful review of the<br />

plan and the KM str<strong>at</strong>egy is necessary. You may wish to review the Building the Found<strong>at</strong>ion<br />

section in the Preparing phase of the toolkit process. See also Technology Rel<strong>at</strong>ed Tools in<br />

the Ideas section of the toolkit under Resources.<br />

Q39: How well will your in<strong>for</strong>m<strong>at</strong>ion technology department support implement<strong>at</strong>ion of<br />

a KM str<strong>at</strong>egy?<br />

Q39-3: Selecting level 3 indic<strong>at</strong>es th<strong>at</strong> the in<strong>for</strong>m<strong>at</strong>ion technology department will provide<br />

medium support to the KM str<strong>at</strong>egy. This may be s<strong>at</strong>isfactory if the KM str<strong>at</strong>egy does not<br />

require significant technology and its rel<strong>at</strong>ed support. However, if technology is a significant<br />

aspect of the KM str<strong>at</strong>egy, then a part of th<strong>at</strong> str<strong>at</strong>egy must ensure th<strong>at</strong> the in<strong>for</strong>m<strong>at</strong>ion<br />

technology department is capable of providing necessary support. You may wish to review the<br />

Building the Found<strong>at</strong>ion section in the Preparing phase of the toolkit process. See also<br />

Technology Rel<strong>at</strong>ed Tools in the Ideas section of the toolkit under Resources.<br />

Q39-2: Selecting level 2 indic<strong>at</strong>es th<strong>at</strong> the in<strong>for</strong>m<strong>at</strong>ion technology department will be able to<br />

provide some support, but perhaps not enough to ensure an effective KM str<strong>at</strong>egy. If the<br />

str<strong>at</strong>egy is dependent upon strong IT support, this issue should be resolved be<strong>for</strong>e commencing<br />

the KM str<strong>at</strong>egy. You may wish to review the Building the Found<strong>at</strong>ion section in the Preparing<br />

phase of the toolkit process. See also Technology Rel<strong>at</strong>ed Tools in the Ideas section of the<br />

toolkit under Resources.<br />

Q39-1: Selecting level 1 indic<strong>at</strong>es th<strong>at</strong> the in<strong>for</strong>m<strong>at</strong>ion technology department is essentially<br />

unable to provide support to the KM str<strong>at</strong>egy. This is only be acceptable if the KM str<strong>at</strong>egy does<br />

not include any technology <strong>for</strong> its implement<strong>at</strong>ion. However, since IT is an enabler of KM, this is<br />

highly unlikely. When technology is required, the KM str<strong>at</strong>egy would need to be delayed until<br />

this issue is resolved. You may wish to review the Building the Found<strong>at</strong>ion section in the<br />

Preparing phase of the toolkit process. See also Technology Rel<strong>at</strong>ed Tools in the Ideas<br />

section of the toolkit under Resources.<br />

Q40: The competency and skill sets of this Utility’s employees is ...<br />

Q40-3: Selecting a 3 indic<strong>at</strong>es th<strong>at</strong> the competency and skills of this Utility’s employees are<br />

average in their capacity to support a KM str<strong>at</strong>egy. This should be adequ<strong>at</strong>e to implement a KM<br />

D-27<br />

©2011 W<strong>at</strong>er Research Found<strong>at</strong>ion. ALL RIGHTS RESERVED.

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