Organizational Development for Knowledge Management at Water ...
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16 | <strong>Organiz<strong>at</strong>ional</strong> <strong>Development</strong> <strong>for</strong> <strong>Knowledge</strong> <strong>Management</strong> <strong>at</strong> W<strong>at</strong>er Utilities<br />

# Organiz<strong>at</strong>ion Represent<strong>at</strong>ive Initi<strong>at</strong>ives Benefits Identified by Organiz<strong>at</strong>ion<br />

8 N<strong>at</strong>ional W<strong>at</strong>er<br />

Resources Institute<br />

(NWRI) Nigeria<br />

9 The Socio Economic<br />

Unit Found<strong>at</strong>ion(SEUF)<br />

India (Professional<br />

non-governmental<br />

organiz<strong>at</strong>ion working<br />

with communities<br />

in India to promote<br />

sustainable socio<br />

economic development)<br />

10 Institute of W<strong>at</strong>er and<br />

Sanit<strong>at</strong>ion <strong>Development</strong><br />

(IWSD) Zimbabwe<br />

KM workshop<br />

KM plans<br />

<strong>Knowledge</strong> sharing<br />

KM workshop<br />

KM plan<br />

Case studies<br />

Regular process reporting<br />

Diary writing<br />

KM workshop<br />

KM plans<br />

<strong>Knowledge</strong> sharing<br />

Expertise loc<strong>at</strong>or<br />

11 TREND Ghana KM workshop<br />

KM plan<br />

<strong>Development</strong> of knowledge<br />

products<br />

Quarterly sharing event<br />

12 AMRED Kenya KM workshop<br />

KM champions<br />

KM scan<br />

(Social network analysis)<br />

13 Federal Avi<strong>at</strong>ion<br />

Administr<strong>at</strong>ion<br />

14 Defense In<strong>for</strong>m<strong>at</strong>ion<br />

Agency<br />

Table 2.2 (Continued)<br />

Developing a <strong>Knowledge</strong> Services<br />

Network (KSN)<br />

Pilot project<br />

Embedded facilit<strong>at</strong>ors<br />

<strong>Knowledge</strong>-Based Organiz<strong>at</strong>ion<br />

<strong>Knowledge</strong> Lab<br />

Social network analysis<br />

Critical discourse<br />

Collabor<strong>at</strong>ion <strong>for</strong> success<br />

Mentoring<br />

Storytelling<br />

Other pilot programs<br />

<strong>Knowledge</strong> organized in utilizable <strong>for</strong>ms<br />

<strong>Knowledge</strong> sharing became central<br />

Document<strong>at</strong>ion and dissemin<strong>at</strong>ion of knowledge<br />

was underway to the various stakeholders<br />

ALSO, structural changes:<br />

Institutionalized services to key stakeholders<br />

Developed str<strong>at</strong>egies to reactiv<strong>at</strong>e<br />

and strengthen document<strong>at</strong>ion and<br />

dissemin<strong>at</strong>ions services<br />

Expanded outreach training system to other<br />

sectors<br />

Reorganized their consultancy unit<br />

Sharing of in<strong>for</strong>m<strong>at</strong>ion and knowledge<br />

transiting SEUF from an implementer to a<br />

resource organiz<strong>at</strong>ion<br />

Improvement in knowledge cre<strong>at</strong>ion and flow<br />

Consultancy became a major activity<br />

Mitig<strong>at</strong>ion of knowledge loss<br />

New innov<strong>at</strong>ive ideas<br />

KM an aspect of all TREND activities<br />

approached from angles of in<strong>for</strong>m<strong>at</strong>ion<br />

and communic<strong>at</strong>ion technology, human<br />

resource management, office and workplace<br />

institution and organiz<strong>at</strong>ion set-up<br />

Key tool <strong>for</strong> internal communic<strong>at</strong>ion<br />

Managers have adjusted their management<br />

styles<br />

KM part of everyday work<br />

Trans<strong>for</strong>ming into a learning and sharing<br />

organiz<strong>at</strong>ion<br />

Virtual work environment<br />

Business functions extended to anytime and<br />

anywhere<br />

Adoption r<strong>at</strong>e reduced from months to weeks<br />

Offers executives and project managers<br />

benefits of new and best practices <strong>for</strong> their<br />

organiz<strong>at</strong>ions<br />

(continued)<br />

©2011 W<strong>at</strong>er Research Found<strong>at</strong>ion. ALL RIGHTS RESERVED.

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