Organizational Development for Knowledge Management at Water ...

findings; dialogues from a panel discussion; resource documents; pictures of groups of people;
award honorees with descriptions of their work and activity, and so forth.
In their Case Study, the Department of the Navy held a series of knowledge fairs followed up
by toolkits to spread KM best practices across the enterprise.
Expected Outcomes:
Increased knowledge sharing and knowledge reuse.
Utility-wide change based on a large number of people having the opportunity to meet
and share their interests and knowledge and to learn about knowledge initiatives being
implemented by others.
Relationship building across the utility and larger stakeholder group.
Attendees develop a better appreciation of the value of KM.
See:
Department of Navy Case Study
Singapore Case Study
Tools: Appreciative Inquiry
Ideas: Community Outreach
Stakeholder Engagement
Additional Resource:
MQI paper on Systems and Complexity Thinking
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References:
Bennet, A. & Bennet, D. (2007). Knowledge Mobilization in the Social Sciences and Humanities: Moving from
Research to Action. Frost, WV: MQIPress.
Douglas, Lloyd C. (1935). Green Light. New York: Houghton Mifflin Co.
Gladwell, M. (2000). The Tipping Point: How Little Things Can Make a Big Difference. Boston, MA: Little, Brown
and Company.
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