Organizational Development for Knowledge Management at Water ...

42 | Organizational Development for Knowledge Management at Water Utilities
Source: Project 4003 survey response.
Figure 5.3 Areas of descriptions of a successful initiative
when those projects impact them individually and very personally in terms of how they think,
behave and relate to their fellow employees.
WHAT DOES SUCCESS LOOK LIKE?
Finally, Project 4003 survey participants were asked: How would you describe a successful
initiative in your organization? There were 290 responses from 207 responders. The largest number
of these responses (15.2%) were focused on results. Representative of generic responses are:
efforts show results, original objective realized, overall system improvement and users happy with
final outcome. Specific responses included: increase customer service while improving business
practices, improves work flows and is user friendly, provides better information faster, provides
the benefits that were targeted and then becomes a part of the daily routine for most employees.
Other “increases” were: increased productivity, increased competitiveness, and increased customer
satisfaction. One learner responded: Paying an employee to maintain a license higher than required.
See Figure 5.3.
©2011 Water Research Foundation. ALL RIGHTS RESERVED.