Organizational Development for Knowledge Management at Water ...

and experience in order for the strategy to succeed. If funds are available for hiring additional
people, you might also wish to consider utilizing recent retirees. There is a short discussion of
an approach called “Engaging Golden Experience” in the Tools section of the toolkit under
Resources.
Q7: The amount of time available for employees to implement a KM strategy is
Q7-3: Selecting level 3 indicates that there may not be enough time available for employees to
implement the KM strategy. While time commitments can be corrected during implementation, it
may be risky to start a program without assurance that time priorities will support effective
implementation. You might want to reconsider the KM strategy in order to reduce the time
needed for employees to implement the strategy, or to allocate additional time for
implementation. Another option is to consider utilizing recent retirees in support of available
internal personnel. There is a short discussion of an approach called “Engaging Golden
Experience” in the Tools section of the toolkit under Resources.
Q7-2: Selecting level 2 indicates there is most likely not enough employee time available to
implement the strategy. As a consequence the decision to implement may need to be delayed
until adequate time can be made available. In addition, you may wish to consider utilizing
recent retirees. There is a short discussion of an approach called “Engaging Golden
Experience” in the Tools section of the toolkit under Resources.
Q7-1: Selecting level 1 indicates that employees do not have time to implement this strategy.
In this case, the strategy should be reconsidered for later implementation or modified to require
less employee time.
LEADERSHIP (General Manager and Direct Reports)
Q8: Leadership’s level of personal interest in the KM strategy would be ...
Q8-3: Selecting level 3 indicates that leadership may not take a serious and personal interest in
implementation of the KM strategy. In this case, it will be important to review the KM strategy
and evaluate the significance of personal leadership participation in strategy success. While all
strategies require leadership support, and the personal interest of leadership greatly enhances
the probability of success, some KM strategies require less leadership visibility than others. A
discussion of leadership visibility is included in the Engaging Leadership Commitment section of
the Planning phase in the toolkit.
Q8-2: Selecting level 2 indicates a lack of leadership interest in the KM strategy. This may
significantly impact the effectiveness of the program, and therefore the strategy may have to be
seriously reconsidered or carefully discussed with leadership in order to build their willingness to
personally support the strategy. A discussion of leadership visibility is included in the Engaging
Leadership Commitment section of the Planning phase in the toolkit. In the toolkit, a discussion
of the benefits of KM to drinking water utilities gathered during a survey of over 200 utilities is
located in the White Papers section under Resources.
Q8-1: Selecting level 1 indicates there is essentially little or no interest by leadership in offering
their personal support. Under those conditions it would not seem wise to initiate the strategy
until these conditions are changed. A discussion of leadership visibility is included in the
Engaging Leadership Commitment section of the Planning phase in the toolkit. In the toolkit, a
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