Organizational Development for Knowledge Management at Water ...

know-how can then be made available to others in various forms such as t raining
programs, manuals, best practices, and other forms of knowledge repositories.
‣ Mentoring - A one-to-one learning relationship in which a senior member of an
organization is assigned to support the development of a newer or more junior
member by sharing his or her knowledge, experience, and wisdom with them.
‣ Peer Assist - This is where an individual or team calls a meeting or a workshop in order to tap the
knowledge and experience of others before embarking on a project or activity.
‣ Picture Map – A combination of pictures and a map to explain how a process operates or flows
within a company. To view the example below, go to .louisvillewater.com, click on FunZone,
Teachers’ Tools, and Follow the Flow.
Storyboards – A series of illustrations or images displayed in sequence for the
purpose of pre-visualizing a v ideo sequence. A storyboard provides a visual
layout of events as they are to be seen through the camera lens.
‣ Storytelling - The use of stories in organizations as a way of sharing knowledge and facilitating
learning. Stories can be used to describe complicated issues, explain events, communicate lessons
learned, or bring about cultural change.
2.0 ADDITIONAL TIPS FOR KNOWLEDGE SHARING/TRANSFER
TECHNIQUES:
When determining the best format to capture, store, and index critical knowledge to share
with future employees, the following tips may be helpful:
‣ Avoid the use of dry, colorless, lifeless documents. The goal is to produce publications that will be
read, not stuffed into a file drawer.
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