Organizational Development for Knowledge Management at Water ...

# Subject Utility Size Estimated Cost Benefits
31 Social Network
Analysis
32 Real Estate
Manager
33 Sharepoint for
Sharing Plant
Operations
Charlotte-
Mecklenburg
Utilities
Tampa Bay
Water
City of
Cleveland,
Department
of Utilities,
Division of
Water
Source: Project 4003 survey process
800 Less than $5,000 The SNA tool helps the organizations to
identify how information is processed and
stored. It also enables the Utilities to
successfully revitalize and expand their
water reuse program.
135 Approx. $50,000 This application provides
Operations/Maintenance feedback on use of
our property to guide future acquisitions
(i.e., existing easement widths for
comparative facilities) and better enforce
our existing land rights (against
encroachment) as well as perform our real
estate obligations (mowing, maintenance of
appearance, etc.) more efficiently.
1150 Program was
bundled in
Microsoft package
One of the benefits that have been seen by
the usage of this program is the calendar
that lets the user know when chemical
deliveries are and who is working. In
addition this program provides easy access
to the Documents such as; Standard
Operator Procedures, work aides and safety
issues. This program allows for the Utility
to have the critical information needed at
their fingertips
Appendix A 53
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